Happy National Customer Service Week!
Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support guests on a daily basis.
Whether you work with guests internally, over the phone or in person, these courses provide tips and techniques for every type of customer service interaction. Brush up on your customer service skills with these seven trainings and many more available in MetroU!
Click a course to sign in to MetroU and begin taking! Want an extra challenge? Complete the attached word search!
- Building Customer Rapport ~ 10(m)
- Listening to Your Customers ~ 10(m)
- Developing Your Customer Focus ~ 10(m)
- Customer Service Over the Phone ~ 10(m)
- Internal Customer Service ~ 10(m)
- Service Customers in the Field ~ 10(m)
- Customer Service Confrontation and Conflict ~ 10(m)
Disclaimer:
The information contained in the multimedia content and resources/handouts posted represents the views and opinions of the original creators of the content and does not necessarily represent the views, procedures or policies of the Oklahoma Metropolitan Library System. If you have questions or need clarity please contact your supervisor, Learning and Development or Human Resources.
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