Alignment Workgroups

Beyond the Walls Workgroup

Composition

The Beyond the Walls (BTW) Workgroup will be led by Senior Manager Melody Kellogg, and will include Chief Library Officer Kay Bauman and five Metro staff members who have knowledge of outreach and an interest in developing a definition and scope for the new Beyond the Walls division.

Justification

To finalize the alignment project, a variety of workgroups will be needed. Each workgroup will be tasked with gathering and assessing information and presenting ideas and/or options for accomplishing specific aspects of the alignment project as assigned. This committee will consider staffing, organizational structure, infrastructure support, and services (or product lines or experiences, etc.) for the Beyond the Walls Division. They will submit their ideas to the Project Alignment Committee for consideration.

Timeline

The BTW Workgroup will begin its work no later than Thursday, March 2, and complete its charge by Thursday, March 16. (two weeks.)

Responsibilities/Charge

• Define the services, product lines, or experiences being offered. For example, what is Books by Mail? Book Center? Community Outreach? What will be considered Large Scale Events to be handled by BTW?
• Review and recommend any programming or instruction to be coordinated by this new division.
• Describe how Beyond the Walls could help the system advance its ten initiatives in Library Unbound.
• Describe how Beyond the Walls could work and who it would serve, taking into consideration any system relationships that need to be maintained or developed.
• Assess the staff needed to support Beyond the Walls – FTE and specific jobs, considering whether there are there enough staff to operate BTW or if there are more staff than needed.
• Review the draft organizational chart and determine how well it supports the expected needs and outcomes being recommended for Beyond the Walls.
• List the expected space, equipment, and technology needs of Beyond the Walls.

Members:

• Mel Kellogg, Lead
• Kay Bauman, Public Services
• LaVetta Dent, Outreach
• Katherine Hickey, Belle Isle
• Kelley Riha, Outreach
• Bridget Williams, Edmond
• Heather Zeoli, Development/Volunteer Svcs

Downtown Library Workgroup

Composition

The Downtown Library Workgroup will be led by Senior Manager Melody Kellogg, and will include Chief Library Officer Kay Bauman and five Metro staff members who have an interest in the future of the Downtown Library, and whom are knowledgeable about Downtown’s current staffing model, service model, and programs and services.

Justification

To finalize the alignment project, a variety of workgroups will be needed. Each workgroup will be tasked with gathering and assessing information and presenting ideas and/or options for accomplishing specific aspects of the alignment project as assigned. This committee will consider staffing, organizational structure, infrastructure support, and services (or product lines or experiences, etc.) for the Downtown Library. They will submit their ideas to the Project Alignment Committee for consideration.

Timeline

The Downtown Library Workgroup will begin its work no later than no later than Thursday, March 2, and complete its charge by Thursday, March 23. (three weeks.)

Responsibilities/Charge

• Define the unique services, product lines, or experiences currently offered DN. For example, Genealogy and the Oklahoma Room.
• Describe how these unique services at the Downtown Library will help the system advance its ten initiatives in Library Unbound.
• Assess the staff needed to support the services offered by the Downtown Library – FTE and specific jobs, considering whether there are there enough staff to operate DN and WR or if there are more staff than needed.
• Review the draft organizational chart and determine how well it supports the expected needs and outcomes of DN.
• List the expected space, equipment, and technology needs of DN.

Members:

• Mel Kellogg, Lead
• Blake Barrett, Downtown
• Kay Bauman, Public Services
• Natalie Currie, Belle Isle
• David French, Downtown
• Buddy Johnson, Downtown
• Risa Sargent, Downtown

Call Center/Virtual Library Workgroup

Composition

The Call Center/Virtual Library Workgroup will be led by Senior Manager Melody Kellogg, and will include Chief Library Officer Kay Bauman and five Metro staff members who have an interest in the development of the call center/virtual library project.

Justification

To finalize the alignment project, a variety of workgroups will be needed. Each workgroup will be tasked with gathering and assessing information and presenting ideas and/or options for accomplishing specific aspects of the alignment project as assigned. This committee will consider staffing, organizational structure, infrastructure support, and services (or product lines or experiences, etc.) for the Call Center/Virtual Library. They will submit their ideas to the Project Alignment Committee for consideration.

Timeline

The Call Center/Virtual Library Workgroup will begin its work no later than Thursday, March 2, and complete its charge by Thursday, March 16. (two weeks.)

Responsibilities/Charge

• Define the services, product lines, or experiences recommended to be offered by the Call Center/Virtual Library.
• Describe how these services could help the system advance its ten initiatives in Library Unbound.
• Assess the staff needed to support these services – FTE and specific jobs – including skills, knowledge, and abilities of successful candidates to fill these positions.
• Review the draft organizational chart and determine how well it supports the expected needs and outcomes of the Call Center/Virtual Library.
• Describe the expected space, equipment, and technology needs of the Call Center/Virtual Library.

Members:

• Mel Kellogg, Lead
• Kay Bauman, Public Services
• Karin Daugherty, Cataloging
• Katherine Goldbach, Downtown
• Tim Spindle, Downtown
• George Tocco, Midwest City
• Jonathan Tolle, Capitol Hill

Community Libraries Workgroup

Composition

The Community Libraries (CL) Workgroup will be led by CL Manager Chris Stofel and five Metro staff members who have an interest in and knowledge of the Community Libraries.

Justification

To finalize the alignment project, a variety of workgroups will be needed. Each workgroup will be tasked with gathering and assessing information and presenting ideas and/or options for accomplishing specific aspects of the alignment project as assigned. This workgroup will consider staffing, organizational structure, infrastructure support, and services (or product lines or experiences, etc.) for Community Libraries. They will submit their ideas to the Project Alignment Committee for consideration.

Timeline

CL Workgroup will begin its work no later than Monday, no later than Thursday, March 2, and complete its charge by Thursday, March 16. (two weeks.)

Responsibilities/Charge

• Assess the staff needed to support the four community libraries – FTE and specific positions needed to accomplish the work of four fully-staffed community libraries.

• Develop ideas for a leadership structure for CL.
• Review the draft organizational chart and determine how well it supports the expected needs and outcomes being recommended for Community Libraries.

Members:

• Chris Stofel, Lead
• Kiley Ingram, Community Libraries
• Vickie Saxton, Nicoma Park
• Kevin Sendall, Nicoma Park
• Tracy Simpson, Ralph Ellison
• Andrew Soliven, Community Libraries

Access and Engagement Implementation Workgroup

Composition

The Access and Engagement Implementation Workgroup will be led by Ashley Welke, and will include five Metro staff members who have an interest in how the new Access and Engagement Staffing and Service Model will be implemented in the libraries.

Justification

To finalize the alignment project, a variety of workgroups will be needed. Each workgroup will be tasked with gathering and assessing information and presenting ideas and/or options for accomplishing specific aspects of the alignment project as assigned. A major component of the alignment is moving from a circulation/reference paradigm to an access/engagement paradigm. In order to ensure our public services staff members know and understand their new roles, this workgroup will consider staffing models and develop ideas for how to best meet the needs of our customers moving forward. They will submit their ideas and opinions to the Project Alignment Committee for consideration.

Timeline

The Access and Engagement Implementation Workgroup will begin its work no later than Thursday, March 2, and complete its charge by Thursday, March 16. (two weeks.)

Responsibilities/Charge

• Collect and analyze the ideas presented for utilizing access and engagement staff on the staff/supervisor alignment forum.
• Develop new ideas for how access/engagement staff can best be utilized to increase market penetration and member retention, and help the system advance its ten initiatives in Library Unbound.
• Discuss the desk schedule (or non-desk schedule) for staff. What will it look like? How will we serve people? Will staff be responsible for staffing all service desks in a building? These are just some examples of questions you might considering answering.
• Define how we are going to provide excellent customer service using this Engagement/Access model.
• Provide ideas for how staff will spend their time.

Members:

• Ashley Welke, Lead (BI)
• Dana Beach, Choctaw
• Britni Brecheen, Northwest
• Kate Brooks Etzkorn, Downtown
• Michelle Merriman, Edmond
• Mark Schuster, Del City

Job Descriptions Workgroup

Composition

The Job Descriptions Workgroup will be led by Chief Organizational Development Officer Michele Gorman, and five Metro staff members who have knowledge of current job descriptions and a keen interest in helping craft the new job descriptions as a part of the alignment project.

Justification

To finalize the alignment project prior to the Classification and Compensation Study, a variety of workgroups will be needed. Each workgroup will be tasked with gathering and assessing information and presenting ideas and/or options for accomplishing specific aspects of the alignment project as assigned. This committee will make recommendations regarding the draft job descriptions that have been created as part of the alignment. They will submit their final, edited (red-line) draft of the job descriptions, along with any additional recommendations regarding job descriptions, to the Project Alignment Committee for consideration.  

Timeline

The job description workgroup will begin its work no later than Friday, March 24, and complete its charge by Tuesday, 2/28.

Responsibilities/Charge

• Review draft of new job descriptions.
• Compare new job descriptions to current responsibilities of all public services staff.
• Ensure each description is complete, and the duties are increased in the staff leveling.
• Suggest edits, revisions, additions, deletions, etc.
• Voice any questions or concerns about the draft job descriptions.

Members:

• Michele Gorman, Lead (CODO)
• Tara Golden (MC)
• Tricia Sweany (SO)
• Jennifer Adkisson (JN)
• Meaghan Atalla (CT)
• Stephanie Valencia (AL)