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1. What steps might slow the process down?

   As we begin to address the vacancies and as folks decide where they see themselves we will learn more about the vacancies. Hiring is a difficult process to estimate. ...

   02/22/2017 - 13:35 - 0 comments

2. What things have to be completed before people move?

   These are details we are currently working on. ...

   02/22/2017 - 13:35 - 0 comments

3. Are we currently doing anything system-wide to formally get member feedback related to their library experiences and to see what they would like to see more or less of at their local library?

   We will be using the Net Promoter Score, which is a standardized score that provides us with feedback on how likely a member is to recommend us. For those who are not likely to recommend us we will contact them to better understand what negatively ...

   02/22/2017 - 13:36 - 0 comments

4. Collection maintenance informs my reference skills and I consider it essential to remaining a well-prepared librarian. Yet I also love outreach and programming. Will I still be able to do my current job duties after the alignment?

   Collection maintenance will move to the Access Services area of responsibility, and will not fall under the Engagement jobs.  You can still utilize and integrate the collection in your other duties, but maintenance of the collection will be someone ...

   02/22/2017 - 13:36 - 0 comments

5. Collection Management-Who will be responsible for collection management. It looks like collection management falls under access services. Will the engagement staff no longer have any collection management responsibilities?

   Highlight:  New The responsibility for weeding, using Collection HQ and other tools, will be a responsibility of the Access staff. As we will be looking at the collection as one collection housed across the county, it is also likely ...

   02/22/2017 - 13:37 - 0 comments

6. Since we will be in the middle of an appraisal year and performance management transition, will we have to time to grow in our position before our next appraisal?

   Highlight:  New Yes. We will put together a plan to ensure that this occurs. ...

   02/22/2017 - 13:37 - 0 comments

7. Will engagement staff be scheduled on the desks at all? If not, how is it going to work with locations that have multiple desks?

   Highlight:  New We are still working on the job description and other details like this. However, It is likely that engagement staff will continue to perform what we currently call desk duties. ...

   02/22/2017 - 13:37 - 0 comments

8. If a staff member requests a voluntary demotion (for example, an Associate Librarian to an Access Specialist II) will their pay remain the same?

   Highlight:  New If a staff member requests a voluntary demotion as a part of this alignment, we will need to follow our SH 110 - Salary Administration policy ( http://my.metrolibrary.info/drupal/policy_procedures/sh/sh-110-salary-ad. ...

   02/22/2017 - 13:37 - 0 comments

9. Is the Class & Comp going to be reviewed with the current service model or the new one?

   Highlight:  New The new service and staffing model will be used for the Class and Comp review. ...

   02/22/2017 - 13:37 - 0 comments

10. When will the DN and CL models be done?

    Highlight:  New We are working on the models for the Community Libraries and the Downtown Library. The Alignment Committee will be putting together "work groups" to help it identify the unique aspects of both libraries. ...

    02/22/2017 - 13:37 - 0 comments

11. How will this affect our desk schedule?

    Highlight:  New The Alignment Committee will define the staffing model for each library, but the exact desk schedules will be the responsibility of the management team at each library. ...

    02/22/2017 - 13:37 - 0 comments

12. Will engagement staff still work one-on-one with customers?

    Highlight:  New Yes they will. ...

    02/22/2017 - 13:37 - 0 comments

13. Will an engagement supervisor need to do programs and interreach?

    Highlight:  New Yes they will. ...

    02/22/2017 - 13:37 - 0 comments

14. Are we focusing on the alignment before we start the initiatives, or working on them simultaneously?

    Highlight:  New The Alignment is needed before the initiatives begin. ...

    02/22/2017 - 13:37 - 0 comments

15. What is the rationale for moving collections and displays under the access (No MLIS required) versus engagement track (MLIS required)?

    Highlight:  New The rationale is pretty straightforward: In order to put the Library in the best position to achieve its strategic plan, we need to do some things differently. This includes tasking our librarians (MLIS holding) and ...

    02/22/2017 - 13:37 - 0 comments

16. How will non-MLIS degree holding staff be trained to ensure that they are able to professionally manage collections and displays at their respective locations?

    Highlight:  New The plan will be to provide any and all necessary training for the Access Services staff and the Engagement Service staff when they take on their new duties. ...

    02/22/2017 - 13:37 - 0 comments

17. Will there be a Librarian position on the Access side?

    Highlight:  New No, there will not be a Librarian class on the Access track. ...

    02/22/2017 - 13:37 - 0 comments

18. Will meeting room calls/reservations be taken at the Call Center? How will members get in touch with libraries when necessary?

    Highlight:  New Yes, the Call Center will be able to assist customers with a meeting room request. If a caller needs to speak with a specific person, the Call Center will be able to transfer calls. ...

    02/22/2017 - 13:37 - 0 comments

19. How will we execute all of these changes without negatively impacting the experiences of our members?

    Highlight:  New While there may be hiccups in service from time-to-time, there shouldn't be major interruptions that negatively impact our members. For example, we won't be moving staff from one position to another without ...

    02/22/2017 - 13:37 - 0 comments

20. If Librarians are out in the community, who's manning the desk?

    Highlight:  New Librarians will be available for in-house customer service as well. ...

    02/22/2017 - 13:37 - 0 comments

21. Can I move up (now) in the company?

    Highlight:  New The Alignment is expected to create a few (5-10) openings across the organization, and when they appear, you can apply for those that match your eligibility and interests. ...

    02/22/2017 - 13:37 - 0 comments

22. Do the career paths mean we will favor internal candidates above external ones?

    Highlight:  New While we would always prefer to hire an internal candidate, we are committed to hiring the best candidate for any open position. ...

    02/22/2017 - 13:37 - 0 comments

23. In order to better utilize our current staff members' expertise, how do you plan on finding out what our individual expertise is?

    Highlight:  New We will ask staff to describe their strengths and how they see themselves best fitting in the Aligned organization. The specific process has not been finalized, but when it is, we will communicate it to all staff. ...

    02/22/2017 - 13:37 - 0 comments

24. What range of questions will the Call Center handle? Will they do research? Answer reference questions? Answer circulation questions?

    Highlight:  New While they may be able to do all of the things you mentioned, we have not yet determined the full list of responsibilities of the Call Center. The Alignment Committee will be working with a functional work group to ...

    02/22/2017 - 13:37 - 0 comments

25. How will non-manager employees assess where they see themselves best fit?

    Highlight:  New The Organizational Development office is gathering information on tools that employees may find helpful. ...

    02/22/2017 - 13:37 - 0 comments

26. There are positions on the mapping that includes jobs that we're no longer hiring. When the Alignment is done will we hire those new titles.

    Highlight:  New Yes, if we determine that we need to continue hiring positions like the Engagement Specialist I, for example (the position to which a PC Specialist gets mapped), then we will continue to hire them. ...

    02/22/2017 - 13:37 - 0 comments

27. How many new positions does this Alignment create? Will there be more FT positions as a result of this alignment?

    Highlight:  New The Alignment will not actually create any brand new positions.  There may be 5-10 new full time positions as a result of the Alignment, but these will be filled utilizing existing vacancies. Any staff member whose ...

    02/22/2017 - 13:43 - 0 comments

28. How will Alignment affect Tailored Titles and the blog that some of us contribute to? Will we be able to continue to do this?

    Highlight:  New This will be determined as we finalize each position's job description.  As will be true with roles (i.e., InterReach, programming, shelving, supervision, etc.), some positions may not be able to continue ...

    02/22/2017 - 13:44 - 0 comments

29. How will supervisory work groups be organized after realignment. We understand that the work groups that we had last year are going away so that supervisors can be more focused on their and their staff’s strengths.

    Highlight:  New Additional questions/feedback: I ran the numbers and with the exception of Downtown and the community libraries, the libraries are staff with approximately 66% with access personnel and 33% engagement personnel. At ...

    02/22/2017 - 13:45 - 0 comments

30. The half-time and part-time employees are asking if they will still work the same number of hours, or if they will be combined into full-time positions. I am assuming that their pay remains the same, so their hours will remain the same.

    Highlight:  New Changing the number of hours staff work is not part of the Alignment, and so Part time and Half time employees will continue to work the same hours. Having said that, vacant positions will be evaluated by supervisors ...

    02/22/2017 - 13:45 - 0 comments

31. To clarify, is the change from Circ and Ref to Access and Engagement considered a change in staffing model or service model?

    Highlight:  New Additional questions/feedback: I want to use the correct terms when referring to this. When Kay explained the differences from 'old' to 'new' with the T-charts on the board last week, that was very ...

    02/22/2017 - 13:46 - 0 comments

32. When will the Collection Anywhere Warehouse, Virtual Library, and Call Center positions be posted?

    Highlight:  New The Alignment Project Committee will define the staffing models for the Virtual Library, the Call Center, and the Collection Anywhere Center with the help of work groups.  When their work is ready for review, we will ...

    02/22/2017 - 13:47 - 0 comments

33. Who specifically will be tasked with collection maintenance duties at our libraries once the realignment is complete?

    Highlight:  New "The short answer is that the Collection Management (formerly Materials Selection) staff will use analytical tools to identify needed adjustments in the collection. This information will be passed on to Access ...

    02/22/2017 - 13:47 - 0 comments

34. Will the pay ranges for Access Services Managers & Engagement Supervisors be similar? I know this will be determined in the class & comps study, but some Leads have expressed concern that the pay ranges might be dramatically different based on education.

    Highlight:  New You are correct - this will be determined by the class & comp study. While I would not want to hazard a guess as to what the ultimate answer, the thing we want all staff to know and understand today is that no ...

    02/22/2017 - 13:48 - 0 comments

35. Could I get a little more detail on how engagement services should be managed? Specifically, how involved will supervisors be in planning and implementing local programming?

    Highlight:  New Additional question: Do you envision the supervisor working with the engagement staff to produce programming and ensure that programs meet MLS standards or will the supervisor act more as a liaison between staff and ...

    02/23/2017 - 07:15 - 0 comments

36. What is summer reading?

    The Metropolitan Library System has offered a Summer Reading program for over eighty years! All along, our focus has been to encourage reading all summer long. We believe reading is a fundamental skill and a gateway to success in life. Summer ...

    05/15/2019 - 11:22 - 0 comments

37. What's the summer slide?

    Summer slide is what happens between school years when kids and teens do not read, engage in learning activities, or otherwise work to retain what they learned in school. ...

    05/15/2019 - 11:23 - 0 comments

38. What kind of reading counts?

    All kinds of reading count. Books, magazines, audiobooks, comic books, blogs, and other online sources can be logged. And these materials do not need to come from the library. Caregivers can read out loud to children and count that as both reading ...

    05/15/2019 - 11:23 - 0 comments

39. Do I need to have a library card to participate in Summer Reading?

    No. Participation does not require a library card. Library cards are required only for those who wish to qualify for our drawings. Library card numbers can be added to a customer's Beanstack account at any time. ...

    05/15/2019 - 11:23 - 0 comments

40. How do I update password on customers' accounts?

    Click on  People  >  Find a Person . ...

    05/15/2019 - 11:24 - 0 comments

41. What are badges?

    A badge is a visual representation on a reader's account of successful completion of a specific reading goal levels ( Logging Badges, Review Badges ), a learning track ( Activity Badges ), or points.  Points Badges  are a visual ...

    05/15/2019 - 11:26 - 0 comments

42. What are points?

    We are using points this year to track participants’ progress toward their Summer Reading goals. Points are awarded for minutes read/listened to, as well as, for completing literacy-related activities. ...

    05/15/2019 - 11:26 - 0 comments

43. Why did we move to a points-based system this year?

    There are a number of benefits to using points. Literacy-related activities make the program more accessible to a broader audience. Points encourage caregivers of young children to do early literacy activities and make it easier for them to track ...

    05/15/2019 - 11:27 - 0 comments

44. What are the prizes for 10 and 20 hours of reading?

    ...

    05/15/2019 - 11:28 - 0 comments

45. What if an adult wants to pick a book instead of taking an adult prize?

    Do it. And because children & teens get TWO books once they have earned the 1200 Point Badge, so can adults! Participants can also choose to "Read it Forward" and donate their book to someone in need rather than taking it home. They ...

    05/15/2019 - 11:28 - 0 comments

46. What if a child or teen wants an adult prize instead of a book?

    Unfortunately, quantities are limited on those items. The child or teen will have to motivate an adult in their life to participate in Summer Reading and share that prize. ...

    05/15/2019 - 11:28 - 0 comments

47. What are learning tracks?

    Learning tracks are activities available in Beanstack, designed to promote library resources and materials. Learning tracks create a tie-in with our summer reading program. The activities listed in learning tracks can be completed to earn points ...

    05/15/2019 - 11:29 - 0 comments

48. Can volunteers participate in Summer Reading?

    Yes, and please encourage them to do so! They are eligible for all prizes and drawings. ...

    05/15/2019 - 11:29 - 0 comments

49. Can staff participate in Summer Reading?

    Yes! Have fun! However, commission members and library employees and members of their households are not eligible for the drawing prizes or fine waivers. ...

    05/15/2019 - 11:29 - 0 comments

50. What is Pay it Forward?

    Recipients of fine waivers who do not need or want them may choose to have the library make them available for use by other readers, at the library's discretion. ...

    05/15/2019 - 11:29 - 0 comments

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