July Course Promotions

Customer Service Skills

How to Provide the Best Online Customer Services

Course Date: On Demand

Description: 1 hr 10 min

Description: In this course, you'll learn the key points for delivering customer service in a digital environment, so you are capable of responding effectively to the demands of omnichannel digital consumers, offering good customer service.

Click here to register for the course.

Customer Service Over the Phone

Course Date: On Demand

Course Duration: 10 min

Description: By the end of this course, you'll know how to use your new phone skills to deliver great customer service, build loyalty and promote a positive brand image of your organization.

Click here to register for the course.

First Impressions

Course Date: On Demand

Course Duration: 15 min

Description: It takes just a matter of seconds for someone to form an opinion of you and once formed this opinion can be particularly difficult to change, therefore its important to make your first impression a good one. In this course we explore how impressions are formed, how to ensure you make a good first impression and the steps you can take to recover when things go wrong.

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Customer Services vs Customer Experience

Description: 10 min

Description: Learn the difference between customer service and customer experience. Explore how each role in a company affects the customer journey. Make your impact unforgettable.

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Know Your Customer

Course Date: On Demand

Course Duration: 15 min

Description: This course explores the different types of customer and the importance of meeting the customers needs, both stated and un-stated. We will look at ways in which you can get to know your potential customers and how you can inform them of your organisations products and services. The more information you know about your customers, the more able youll be to meet their needs and deliver a positive experience.

Click here to register for the course.

 Difficult Customers: Challenging Personalities

Course Date: On Demand

Course Duration: 7 min

Description: In Difficult Customers: Challenging Personalities, you will learn more about how to work with difficult or challenging personalities in the workplace and beyond. When you work in sales, dealing with challenging customers is simply part of the job. However, when you know how to work with someone who is difficult, understanding what to say and how to say it makes your job that much easier. In this course, part of our Difficult Customers series, we will explore how to identify the type of difficult personality you're engaging with. We will also discuss how to effectively handle each of these difficult personality types in a way that helps optimize the chance of a positive, productive outcome to help boost your overall sales performance.

Click here to register for the course.

Communication Skills for Handling Complaints

Course Duration: 14 min

Description: Do you ever find yourself feeling unsure or intimidated when faced with a dissatisfied customer? Skilled communication is the key, especially when it comes to handling complaints. In this course, you’ll assess your ability to listen to a customer with a complaint. You’ll learn to avoid common pitfalls of verbal communication and recognize the value of staying upbeat. Finally, you’ll discover tips for maintaining positive nonverbal communication, even in challenging situations. After this course, you’ll be ready to handle any customer complaint with ease and professionalism. This course is part of the Handling Complaints Pocketbook series, a series that provides tips and strategies for managing customer complaints.

Click here to register for the course.

Ace Your Internal Interview

Moving Up: 03. Internal Interview

Course Date: On Demand

Course Duration: 4 min

Description: In this course, we’ll go over how to properly and professionally present yourself in an internal interview. This course is from our series on Moving Up. It includes a video with audio narration, downloadable materials, and a quick quiz. Take this course along with others in the series, and acquire the skills you need to advance your career within your organization.

Click here to register for the course.

Moving Up: 05. Internal Networking and Connecting with Executives

Course Date: On Demand

Course Duration: 4 min

Description: In this program, we’ll talk about how to effectively network within your organization. This course is from our series on Moving Up. It includes a video with audio narration, downloadable materials, and a quick quiz. Take this course along with others in the series and acquire the skills you need to advance your career within your organization.

Click here to register for the course.

Interviewing Skills: Things to Avoid in Any Interview

Course Date: On Demand

Course Duration: 10 min

Description: This short, hilarious video course covers a wide variety of things you should never do in any interview. And yet, somehow, each one of these things has been done in an interview! Compiled from recollections of dozens of hiring managers, this assortment of no-no’s is certain to make you laugh. Sometimes, learning what not to do is just as important as learning what you’re supposed to do. We're confident you’ll want to share this with your colleagues. Another training course from The Jeff Havens Company, where we offer serious solutions in a seriously funny way.

Click here to register for the course.

Building Your Resume

Course Date: On Demand

Course Duration: 5 min

Description: A resume is a document that provides information about your qualifications and experience to an employer. It's one of the most important pieces of paperwork because it helps you get noticed during the job seeking process. If you want to succeed in getting interviews, then follow these guidelines when preparing your own resume: - Be sure not to be too wordy or take up too much space on paper with unnecessary details like text formatting - Work hard at outlining what makes you qualified for each position so employers understand why they should choose someone over another candidate.

Click here to register for the course.

Tips for Interviewees

Course Date: On Demand

Course Duration: 15 min

Description: To help interviewees prepare for the interview process, this course explores the different types of interview, offers suggestions on how to prepare for the interview, what to expect from the interview and tips for answering questions.

Click here to register for the course.

Summer Reading 2024 Through July 31st

Don’t forget, if you want to review the 2024 Summer Reading training, the video and Beanstack instructions will be available all summer long in MetroU! Use the link below or search Summer Reading 2024 in the library. 

Summer Reading 2024 Training for Guest Service Staff

Course Date: On Demand

Course Duration: 20 min

Description: The purpose of Summer Reading training is to provide you with the necessary tools and information to help guests, and ultimately, reach our Summer Reading goals. Your assistance helps us ensure a successful program for our community!

Click here to register for the course.

Summer Reading 2024 Training for Department Staff

Course Date: On Demand

Course Duration: 20 min 

Description: The purpose of Summer Reading training is to provide the necessary tools and information to staff to help guests, and ultimately, reach our Summer Reading goals. Your assistance helps us ensure a successful program for our community!

Click here to register for the course.

Database Training Highlights

We have a collection of quick videos available in MetroU over many of our databases available to guests. We’ve highlighted a few additions below! Available by search or under the *MLS Databases topic section. 

Brainfuse HelpNow (Tutoring) 

Course Date: On Demand

Course Duration: 30 min

Description: Brainfuse HelpNow is an all-in-one suite of tutoring services designed for a wide range of academic needs whether it’s tackling a tough homework problem, mastering a particular topic, or writing a paper. The Brainfuse full-service test center offers practice tests for all levels in math, reading, and writing as well as college preparatory tests – including the SAT. 

Click here to register for the course.

HeritageHub Overview

Course Date: On Demand

Course Duration: 20 min

Description: Introducing HeritageHub - a new library resource to help genealogists and family historians explore and learn more about their lineage. HeritageHub provides comprehensive coverage of obituaries and death notices from 1704 through today. Manually indexed obituaries enhance search accuracy for deeper family connections. Coverage from all 50 U.S. states and territories. HeritageHub website.

Click here to register for the course.

African-American History Online Overview

Course Date: On Demand

Course Duration: 25 min

Description: Covering more than 500 years of the African-American experience, African-American History offers a fresh way to explore the full spectrum of African-American history and culture. Users can start their investigation of a topic with a video or slideshow overview, use the key content called out on the home page to find an entryway into the database, or dig deep into a subject or era through the Topic Centers. Read about key figures and events, examine famous speeches and other primary sources, and get context from the in-depth timelines. An important feature is the full cross-searchability across all the Infobase history databases for an even more comprehensive view of history.

Click here to register for the course.

Being Well This Summer 

Outdoor Fundamentals: Backpacking and Trip Planning

Course Date: On Demand

Course Duration: 0 min

Description:) A backpacking trip can be profoundly enjoyable, provided you plan ahead and pack a few necessities (and leave a few non-essentials at home). Learn how to stay hydrated, eat well, take care of your skin, and protect your feet on the trail. Gain a few safety tips for traveling in a group. This lecture, presented by Elizabeth K. Andre, is from Outdoor Fundamentals: Everything You Need to Know to Stay Safe. Re-discover the great outdoors with tips and tricks to make the most of your next adventure. These lectures include demonstrations in the field of outdoor fundamentals, performed by experienced professionals. These experiments may include dangerous materials and are conducted for informational purposes only, to enhance understanding of the material.

Click here to register for the course.

Outdoor Fundamentals: Clothing and Footwear for Outdoor Adventure

Course Date: On Demand

Course Duration: 25 min

Description: Investigate the world of shell layers, synthetic materials, insulation, and ankle support to help you maintain a comfortable body temperature, manage moisture, and protect your skin. Whether it's a multi-day snow hike or car camping in the desert, Professor Andre shows you how to select just the right clothing and footwear for your next outdoor excursion. This lecture, presented by Elizabeth K. Andre, is from Outdoor Fundamentals: Everything You Need to Know to Stay Safe. Re-discover the great outdoors with tips and tricks to make the most of your next adventure. These lectures include demonstrations in the field of outdoor fundamentals, performed by experienced professionals. These experiments may include dangerous materials and are conducted for informational purposes only, to enhance understanding of the material.

Click here to register for the course.

Outdoor Fundamentals: Canoe or Sea-Kayak Camping 

Course Date: On Demand

Course Duration: 30 min

Description: Glide into the backcountry or open ocean—in style! Paddling is one of the most serene ways to enjoy the natural world, but there are a few perils that come with canoeing or kayaking. From battling waves and weather to staying warm in cool waters, learn how to take on the world’s oceans, lakes, and rivers. This lecture, presented by Elizabeth K. Andre, is from Outdoor Fundamentals: Everything You Need to Know to Stay Safe. Re-discover the great outdoors with tips and tricks to make the most of your next adventure. These lectures include demonstrations in the field of outdoor fundamentals, performed by experienced professionals. These experiments may include dangerous materials and are conducted for informational purposes only, to enhance understanding of the material.

Click here to register for the course.

Outdoor Fundamentals: Introduction to Navigation

Course Date: On Demand

Course Duration: 26 min

Description: For most of us accustomed to GPS directions and well-marked streets, it can be frighteningly easy to get lost in the woods. In this lecture, engage your senses—sight, sound, smell, and feel—to build mental maps of your surroundings. Find out how to measure time and distance on the trail. This lecture, presented by Elizabeth K. Andre, is from Outdoor Fundamentals: Everything You Need to Know to Stay Safe. Re-discover the great outdoors with tips and tricks to make the most of your next adventure. These lectures include demonstrations in the field of outdoor fundamentals, performed by experienced professionals. These experiments may include dangerous materials and are conducted for informational purposes only, to enhance understanding of the material.

Click here to register for the course.

Outdoor Fundamentals: How Emotions Affect Your Decision Making

Course Date: On Demand

Course Duration: 28 min

Description: Life might be much simpler if we were all rational beings who always made highly calculated decisions. Alas, humans are emotional beings, and we make many of our most important decisions by feel rather than by thought. Learn to make better decisions by examining your emotions at play in the great outdoors. This lecture, presented by Elizabeth K. Andre, is from Outdoor Fundamentals: Everything You Need to Know to Stay Safe. Re-discover the great outdoors with tips and tricks to make the most of your next adventure. These lectures include demonstrations in the field of outdoor fundamentals, performed by experienced professionals. These experiments may include dangerous materials and are conducted for informational purposes only, to enhance understanding of the material.

Click here to register for the course.

Outdoor Fundamentals: Outdoor Kitchen Setup and Safety

Course Date: On Demand

Course Duration: 26 min

Description: Your campsite might not be a gourmet kitchen with all the amenities, but with a few adjustments to your cooking regimen, you can cook some amazing meals outdoors. Survey the best way to set up your campsite kitchen, the basics of stove safety, and how to keep your hands and dishes clean. This lecture, presented by Elizabeth K. Andre, is from Outdoor Fundamentals: Everything You Need to Know to Stay Safe. Re-discover the great outdoors with tips and tricks to make the most of your next adventure. These lectures include demonstrations in the field of outdoor fundamentals, performed by experienced professionals. These experiments may include dangerous materials and are conducted for informational purposes only, to enhance understanding of the material.

Click here to register for the course.

What to do When You're Lost

Course Date: On Demand

Course Duration: 29 min

Description: Getting lost is one of the easiest things to do in the backcountry. Perhaps you wander off the trail to gather firewood, or perhaps you stop paying attention to your map and compass. Whatever the reason, you find yourself lost. What should you do? Keep moving? Call for help? Build a shelter? Learn the do's and don'ts in this insightful lecture. This lecture, presented by Elizabeth K. Andre, is from Outdoor Fundamentals: Everything You Need to Know to Stay Safe. Re-discover the great outdoors with tips and tricks to make the most of your next adventure. These lectures include demonstrations in the field of outdoor fundamentals, performed by experienced professionals. These experiments may include dangerous materials and are conducted for informational purposes only, to enhance understanding of the material.

Click here to register for the course.

Outdoor Fundamentals: Wilderness First Aid

Course Date: On Demand

Course Duration: 30 min

Description: Continue your study of wilderness first aid with a look beyond the “big three” life-threatening concerns. Find out how to make a splint for an injured limb, how to treat an open wound, what to do for burns, and more. Learn a few guidelines for when to hike out and when to call for help. This lecture, presented by Elizabeth K. Andre, is from Outdoor Fundamentals: Everything You Need to Know to Stay Safe. Re-discover the great outdoors with tips and tricks to make the most of your next adventure. These lectures include demonstrations in the field of outdoor fundamentals, performed by experienced professionals. These experiments may include dangerous materials and are conducted for informational purposes only, to enhance understanding of the material.

Click here to register for the course.

Heat Awareness: Heat Prevention

Course Date: On Demand

Course Duration: 8 min

Description: This comprehensive course is designed to address the prevention of heat-related illnesses in the workplace. Participants will gain insights into the importance of proactive measures, including proper workplace inspection and assessment, engineering controls, and effective work practices. The training emphasizes the significance of environmental control, personal protective equipment, and specialized thermal conditioning, alongside the critical role of training in recognizing, mitigating, and treating heat exposure risks. The course also highlights the importance of individual responsibility, including hydration, awareness of medication effects, and adherence to preventive measures.

Click here to register for the course.

Dealing with Overload and Burnout

Course Date: On Demand

Course Duration: 20 min

Description: Work overload has become common in many work cultures. It is estimated that up to 70% of people feel overloaded at work. Almost 30% of workers say they are burnt out every day, and 25% see work as the number one cause of stress in their lives. Work related stress can affect health, wellbeing and job performance of individuals and teams as well as impacting the entire organization. In this course Peter Quarry discusses how to deal with work overload.

Click here to register for the course.

Combatting Burnout in Leadership

Course Date: On Demand

Course Duration: 1 hr 15 min

Description: Combatting Burnout in Leadership is an audio-only course. What is burnout, and how can you combat it? This course is part of the Belonging & Leadership series, a collection of podcasts centered around bringing inclusion skills into the workplace so leaders can facilitate a sense of belonging. In this course, Audrey Cavenecia, Chief Content Officer and award-winning Podcast Producer for Pete Carroll, talks with Kelley Bonner, licensed clinical social worker, violence prevention specialist, and workplace culture strategist, about the scientific definition of burnout, and how to protect yourself and your colleagues from it. You’ll learn about the importance of bringing your emotions to work, overcoming imposter syndrome, and how to stay connected in the world of virtual work. After this course, you’ll have the tools and knowledge to combat burnout in your workplace.

Click here to register for the course.