New Professional Development Opportunity Now Available in EduBrite!

Niche: Ryan Dowd on How to Respond to Prejudicial Comments from Customers

In this training Ryan Dowd will discuss:

• Why most approaches to confronting prejudice actually increase prejudice (according to research!).
• How to use a "Peanut Butter Opener" with people who might react aggresively. 
• Fifteen strategies to choose from depending on who the person is.

And much more! 

Over 250 Niche Academy courses in EduBrite. More coming each week with our 1 year subscription! 

Disclaimer: 

The information contained in the multimedia content and resources/handouts posted represents the views and opinions of the original creators of the content and does not necessarily represent the views, procedures or policies of the Oklahoma Metropolitan Library System. If you have questions or need clarity please contact your supervisor, Learning and Development or Human Resources.