Need tech support? Here's who to contact

This list isn't comprehensive but it's a good start.

Contact CIS ([email protected]) for help with issues like:

• Tech support for room booking\event calendar (e.g., modifying staff permissions, updating study room/meeting room webpages, sending receipts for meeting room use to guests)
• Tech support for the website:
  • the website is lagging/down
  • banners on the website and in Aspen
  • a broken link or a typo, especially on pages like study rooms, meeting rooms, the event calendar, and Locations, respectively
• Tech support for the databases (e.g., a database’s link is broken, we’re being prompted to sign-in when it’s unnecessary, the database doesn’t load or properly display search results)
• Tech support for the digital collections (hoopla, OverDrive, etc.)

**If your location has a temporary service disruption (e.g., copier/printer/fax/public computers/Makerspace/internet outage, curbside service is suspended, etc.), please share that info with CIS so we can help guests at their point of contact**

Contact IT ([email protected]) for help with issues like:

• Tech support for the ILS (Carl.X/Carl.Connect)
• The wired and/or wireless network and/or the internet are lagging/down
• Tech support for the hardware (computers, printers, scanners, self-checks, etc.) and software (Windows, Microsoft Office, MyPC, PrinterOn, etc.) used across the system
• Public computer reservation system and/or computers are inaccessible (e.g., Guests cannot sign in)
• Guests cannot print from public computers (If this occurs less than two hours before closing, IT will address it the next business day)

Contact Megan Filipowski ([email protected]) for help with issues like:

• Creating a new page or Universal tag on the website
• Questions about the rotating image slider at metrolibrary.org
• Updates to the Winter Reading page and the Summer Reading page
• Tech support for the Intranet

Contact the Aspen Implementation Team ([email protected]) for help with issues like:

• The catalog is inaccessible/displaying error messages/guests cannot login (NOTE: if this happens on a night or weekend, contact IT)

Contact the Catalog Errors Team ([email protected]) for help with issues like:

• Incorrect information listed for a title (e.g., wrong cover image, wrong description)
• Merging records

For help with ScheduleAnywhere:

• Erin Bedford ([email protected]) is the subject matter expert
• Contact CIS ([email protected]) to open a support ticket with ScheduleAnywhere