December Lynda.com LearningFest

Customer Service

Communicating Across Cultures (2018)

To succeed in a cross-cultural business setting, it's important to understand the differences in how people communicate. Language isn't the only barrier. Pace, style, and nonverbal cues all affect how messages are received. If you do business on a global scale or in a diverse environment, adapting your communication strategy is critical to workplace harmony and the bottom line. In this course, Kelley School of Business professor and executive coach Tatiana Kolovoudemonstrates simple techniques to build your cross-cultural communication skills: as a manager, peer, or coworker. Learn how to adapt your communication style, overcome hidden bias, and build rapport with colleagues around the world.

Leadership (Current and Aspiring leaders)

Leading with a Purpose (2018)

Purpose—not profit—is the single best motivator to get everyone in an organization rowing in the same direction. Purpose-driven leaders and their companies are more successful, highly regarded, and make more money. In this course, you can learn the short-term and long-term performance impact of purpose-driven leadership through exploring quantitative research and case studies. Lisa Earle McLeod—author ofLeading with Noble Purpose—helps you craft a purpose statement and leadership story that engages customers and employees, and provides tips for building lasting purpose into your life and business.

Health/Wellness

Prioritizing Your Tasks 37(m) 26(s)

Learn to prioritize your tasks efficiently and consistently. This short course shows how to schedule your time in relation to what's most important and what will have the most significant impact on your work. Next learn a six-step process for determining how urgent a task is, how great an effect it will have, and whether it should be delegated to a colleague or automated through technology. Using this innovative framework, you can get more done, more efficiently, while increasing the value of your time and saving more of it for the things you love.

Spotlight Course of the Month

Taking Charge of your Career 45(m) 13(s)

There is no predictable career ladder in today's workplace. Most people no longer have the security of staying in one field, one job, or even one location. Navigating your career now means being able to adapt and stay relevant. This course is designed for anyone who wants to take charge and plan the next move—whether it's choosing a career, negotiating a promotion, or changing fields. Learn to leverage your unique skills and passions to create a flexible career path that stays true to your values and allows you to adapt as needed.