Social Workers

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Type of Pilot Project: 
Public Service
Describe Project and Impact: 
Metro hires one or multiple social workers to help provide services and programming to homeless and at-risk populations.
Project Description and Expected Outcomes: 
We serve homeless patrons. We serve patrons who are at risk, who struggle with food and housing insecurity. Hiring one or more social workers on a temporary basis would give the library system immediate access to experts who could work with staff to build services and programs for these patrons--many of whom cannot become members because they have no permanent addresses--and to work directly with the patrons to find services and resources to better their lives. This individuals or these individuals could also have an impact on safety and comfort in our libraries by providing a third contact option besides library workers and security.
Why should we select this project?: 
Because we have climate control, internet access, comfortable seating, and print collections, libraries are a draw to the homeless. We should recognize that this group of patrons may have different or extra needs and work to address those needs.
Constraints, Limitations, or Dependencies: 
Because the position would be temporary with ongoing employment contingent on budgets of the future and success of the initial employees, attracting a standout to pioneer the position could be difficult. Additionally, paying another employee out of the pilot budget when no doubt several branches and departments have asked for additional staff out of the regular budget could be received poorly, and library staff would need to buy in and support this initiative and the person or people coming on board.
Source of Inspiration: 

In San Francisco, social workers interact directly with the public. http://www.pbs.org/newshour/bb/library-social-worker-helps-homeless-seek...
In DC, social workers work with staff to develop programming and services for the homeless population. http://publiclibrariesonline.org/2014/09/a-little-extra-help-why-public-...
Denver and other libraries also employ social workers. http://www.denverpost.com/2015/06/02/denver-public-librarys-new-on-site-...

Partner/Supporting Departments: 
Development/Volunteer Services
Human Resources
Performance Indicators: 
Member Retention
Environment: 
Library
Relationship: 
Hold
Experience: 
InterReach
Estimated Costs
Personnel: 
$0
Commodities: 
$0
Contractual (Professional Services): 
$0
Capital (Construction/Renovations): 
$0
Total: 
$0.00

Comments

31
elisabeth.white
In light of the constraints
In light of the constraints you mentioned regarding staffing, what if this was done as some sort of internship for a social work student? I don't know, but maybe that would be a way to address the temporary nature of this staffing, while also benefitting the student?
jaclyn.fulwood
Interns
Hi, Elisabeth, what a great idea! If we found the right person, that could be a great solution. They would need some experience already, though, because that would be a tough internship otherwise.
ameeks
I planned to enter this same
I planned to enter this same idea, but you were faster! I too have read about some other libraries doing this and like the idea a lot. I think the person in question does need to be a full-time paid professional. A quick Google (I know) search made me think that the average salary for a social worker in OKC is around $50-$60 thousand, so I'd place the budget around 50-150, depending. I would think that the most obvious libraries for placement would be the more urban ones, DN, RE are the first to come to mind. That's not to say that other libraries couldn't benefit from a social worker although one article noted that while the person is based at a downtown library, she does travel as needed.
jaclyn.fulwood
Professionals
Hi, Anne. I agree that the person should be a professional. If you got an intern, you would still need someone with experience--this position would be new not just to the social worker but to the library system, so we would need someone who's done the job successfully and can help the Library understand what to expect and what not to expect. I actually thought, though, that perhaps having a couple of part-timers would work and create a broader experience pool. We do tend to think of urban areas when we think of these issues, but rural poverty/food insecurity/housing insecurity are real problems, as well. That's why I think having an approach in which social workers both work with patrons and help staff design services and programming would be best. That way the impact could be broader than what the social worker(s) could accomplish alone.
marna.martin
I've also seen a program
I've also seen a program where the library hired former homeless patrons to provide social services information. There is a difference between being able to say "this resource is available" and "the one I used was this one because" that can't be covered any way other than first hand experience. Pair that with helping a library member transition off the streets and into a more secure environment and you have a win-win situation. http://www.sfgate.com/bayarea/article/Library-adds-social-worker-to-assist-homeless-3275950.php
elisabeth.white
Nice idea! Your comment
Nice idea! Your comment reminds me that a partnership with the Curbside Chronicle would probably be useful in this endeavor.
prodriguez
Do we have staff already who can help with this?
Since librarianship is often a second career, and many people come from other "helping" professions, do we already have staff who could do some of this? One of the ILL staff is a registered dietician who has worked with people on WIC benefits, and is currently an MLIS student. Surely there are others out there with good experience.
jaclyn.fulwood
Possibly we do. Internal
Possibly we do. Internal staff could always apply for the posting, although someone in a permanent position might not want to give it up to do a temporary-term position that might not be extended. I do not think a job of this scope could be put on the plate of someone who already has a full set of responsibilities here.
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