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1. I Proudly Represent MLS
2. I Show Respect for Others
3. I Practice Teamwork
4. I Practice Safe Work Habits
5. I Show Respect for the Library and Community
6. I Respond Positively When Speaking with Others
7. I L.E.A.R.N. to Wow the Customer
8. I Know Our Library System
9. I Anticipate Needs
10. I Act on Knowledge
11. I Welcome Every Customer
12. I Use Telephone Etiquette
13. I Focus on Individual Needs
14. I Personalize the Visit
15. I Make Every Customer Feel Valued
16. I Make Great First Impressions
17. I Stay Flexible
18. I Provide Service Graciously
19. I Do More
20. I Show Genuine Appreciation
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