Policy

The Metropolitan Library System (“Library System”) is committed to providing favorable working conditions for its employees. The purpose of the Complaint Resolution policy is to encourage an open and frank atmosphere in which employee problems and complaints receive a timely response.

Regulations

The Complaint Resolution Policy requires a mechanism, as written in SH 511.1 Complaint Resolution Procedures, for employee or volunteer complaints regarding conditions of work, discipline issues, and interpretation of policies and procedures. Employees are encouraged to settle complaints with their immediate supervisor. Complaints regarding a supervisor should be directed to the next level supervisor, the Human Resources Department, or in the case of the Executive Director, to the Metropolitan Library Commission.

The policy assures that employees or volunteers who present a complaint in good faith, even if the facts alleged are not confirmed by subsequent investigation, will be free from restraint, reprisal or retaliation.