Do You Use A 'Claims Never Had' When a DVD Is Returned Without Disc & Customer Claims It Wasn't There?

From time to time you may encounter a customer who returns a DVD and claims the disc was not in the case when they checked it out. This may be true since discs have gone missing and the case is left on the shelf. One way to avoid the customer getting home and not having the disc in the case is to check inside the case when you check out (or check in) an item to verify the disc is in the case. You will want to use the "Claims Never Had" very sparingly - especially since the customer only gets three instances in a rolling 12 month period.