Planning & Assessment is implementing an improved process for requesting customized data sets. In an effort to better serve our library members, a standardized data request form is now available via MyMetrolibrary under Departments > Planning > Data Request.
This new workflow is intended to enable more effective queuing, load-balancing, and turn-around times for our department and yours. Please begin using this new workflow at the time of your next request.
Handling and reporting other unusual incidents or "problem users." Unusual incidents involving library customer violations of policy AL 320 Rules of Conduct should be handled according to the procedures outlined in AL 320.1 Responding to Disruptive Conduct.
This policy ensures that library staff members on duty handle emergencies with primary concern for the safety of library customers and staff and with a minimum amount of disruption or damage to the library's public image.
Report directly to the Finance and Audit Committee of the Metropolitan Library Commission (the Committee) complaints and concerns if they are regarding:
Questionable accounting, internal controls, and auditing matters, including without limitation:
Deficiencies in, or noncompliance with, MLS’s internal accounting controls or accounting policies;
The circumvention or attempted circumvention of internal accounting controls;
To ensure that the Metropolitan Library System (MLS) is a responsible steward of public funds, the library provides a workplace conducive to open discussions of financial business practices and complies with all applicable laws that protect employees against unlawful discrimination or retaliation as a result of their disclosure or reporting of questionable or illegal acts by MLS or its employees.
