Training Times February 2019
A big thank you for your patience with the migration from Lynda.com to LinkedIn Learning (a.k.a. LIL). LIL has been experiencing a few technical glitches but they are working diligently to get them fixed as MLS reports them.
What we used to call "playlist, which was custom content from Lynda.com" are now called Learning Paths. The idea is still the same however, they look a bit different. ADDITIONALLY, LIL is having a bug issue once you reach the end of the playlist.
Watch the video for more details and clarification on how to navigate ~ https://screencast-o-matic.com/u/VFEJ/Learningpaths.
In case you missed the short video on how to take a LinkedIn Learning course through EduBrite
https://screencast-o-matic.com/u/VFEJ/HowToLinkedInLearning_CC
| Creating Great First Impressions | First impressions matter. Whether you're walking into a meeting, interview, or negotiation, you need to know how to instantly build rapport. Luckily, the ability to make a lasting first impression isn't an innate skill; there's actually a science to it. |
| Building Online Communities | Learn how to build community to create better connections with customers and followers. Discover how to leverage the right social media platform, engage in real conversations, and create a tribe of people who are passionate and loyal to your business. |
| How to Use LinkedIn Learning (LIL) | To get the most from LinkedIn Learning, we've developed this short course to get you up and running. Learn how to find the best courses to take using our recommendations and search tools, explore learning paths, play and pause training videos, use transcripts and exercise files, and customize your learning experience. |
| Succeeding in a New Job | Success starts with a good foundation, a great plan, and an attitude of humility—no matter your level of expertise. From there, you learn techniques to integrate with your team, communicate and collaborate effectively, and find mentors at your company. |
| What to Do in the First 90 Days of your New Job | In this course, she breaks down those first 90 days for you, month by month, and outlines the activities you need to perform in order to make a real impact. Learn how to absorb all the new information, impress your boss and get along with your coworkers, and deliver the performance you promised in your interview. Plus, find out what to do if the job's not everything you expected it would be. |
| Working with Upset Customers | More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future. |
| Phone-Based Customer Service | Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day. |
| How to Develop Your Career Plan | Creating a career plan is vital. Wherever you're going, you'll arrive faster—and encounter less stress along the way—if you have a plan in place. In this concise course, instructor Aimee Bateman steps through how to create an effective career plan that brings you one step closer to your dream job. Learn how to design and implement your career plan, create a personal development plan (PDP), set achievable goals, and connect with a mentor. |
| Leading without Formal Authority | Leadership isn't just a skill for managers. Demonstrating leadership is important for employees at every level of an organization. There are opportunities to lead every day, whether you hold a formal leadership position or not. |
| Learning Mobile Device Security (2019) | Mobile devices have become critical to the way we work and live. That's what makes them such an attractive target to hackers and cybercriminals. This course provides a practical, hands-on approach to securing your mobile device and protecting your hardware, apps, and data from theft and intrusion. Mobile device management expert Ryan Spence provides an overview of the risks and general security best practices, such as choosing and properly disposing of a mobile device and using password protection. He then covers specifics on Android and iOS security, including enrolling in a mobile device management program such as Apple Business Manager and Android Enterprise. Finally, learn how to secure the hardware itself: the camera, microphones, sensors, and radios. |
NOTE: These are from LinkedIn Learning (LIL) which means the videos are short video vignettes and will be bookmarked where you last let off!
Disclaimer:
The information contained in the multimedia content and resources/handouts posted represents the views and opinions of the original creators of the content and does not necessarily represent the views, procedures or policies of the Oklahoma Metropolitan Library System. If you have questions or need clarity please contact your supervisor, Learning and Development or Human Resources.
Access Workshops
Access Workshop have been scheduled out to May! See the class schedule below or check out the MLS Training Calendar.
Calendar and Meeting Room Software
The new Calendar and Meeting Room Software training is being rolled out and the deployment looks like this:
- The designated MLS Administrators will be trained the second week in February as the trainers of the software.
- Library managers (LM), Access Managers (AM), and Engagement Managers (EM) will attend workshops during the third week in February ~ Enrollment through EduBrite
- Public Service staff will be trained by the LM, AM , and EM at their perspective location
- Department staff will have the option to attend a workshop on March 7th from 1:30 to 2:30 or 3:00 to 4:00 at the downtown location.
Open Labs will be set up to assist those staff that have already received the training (this is not a workshop) to pop in and ask questions or get additional practice time.
Be on the look for more information to come about the Open Labs......
Collection Management 3 Module
Module 3 workshop starts March 7 and runs through March 26th. The following are required to attend.
- Library Managers
- Access Managers
- Engagement Manager
Workshop enrollment through EduBrite.
Distracted Driver Training Workshop
This workshop is required and only open to MLS staff that drive a fleet vehicle. Two workshops will be held on March 27.
Workshop enrollment is through EduBrite.
The Training Calendar can be found on the Intranet > Learning and Development > Training Calendar
Cybersecurity Advanced Online Course is required to be completed by 02/28/18 by the following groups/departments:
- XChange
- BUS
- IT
- HUM
- Leadership Team
- Administration
- CIS
1st Quarter Safety - Bloodborne Pathogens Online Course is required to be completed by 03/31/19.
*Please be sure to "enroll" first AND "subscribe" to an event. For directions/how-to, please view the following video:
http://my.metrolibrary.info/drupal/organizational-learning/how-tos#subscribe
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Current Workshops - Face to Face
Access Workshops
In Workshop 1, you will be introduced to the CARL.X and CARL.Connect software. You will learn tips and tricks for navigating around these programs and what to do when error messages appear. Attendees will also learn all about library accounts, including issuing new accounts, updating accounts, and handling blocks on accounts. Attendees will discuss common scenarios that frontline staff face regarding customer accounts and apply their knowledge by issuing practice accounts in both systems.
Workshop 2 covers the most common circulation actions in CARL.X and CARL.Connect, including checkouts, returns, renewals, holds, and item maintenance. Attendees will discuss common scenarios that frontline staff face regarding circulation and handling problem materials. They will also apply their knowledge by practicing circulation procedures and item maintenance in both programs.
Library Management teams will discover how to use reports and statistics that can help them make good decisions when managing their collections. This session will go into detail about Carl-X reports and collectionHQ evaluation tools. It will also offer an opportunity for the management teams to share ideas and tips for using Carl-X and collectionHQ.
Calendar and Meeting Room Software Training
Site Administrators, Train-the-Trainer, and Department Staff
All participants must have completed training on this system at your location to qualify for this open lab. Access and Engagement Staff will have an opportunity to practice on the new Calendar and Meeting Room system in a lab environment. (Come and go). There will not be any formal training conducted during this session, as this is a chance for staff members to practice what they have learned on the new system before launch. Participants will have a chance to get used to the new system and ask specific questions they had while training.
Collection Management Modules
Dealing with comments from our customers is an inevitable part of all of our jobs and how you respond to those comments will have a long-lasting influence on how those customers feel about our library. This session will provide you with an overview of the library’s collection philosophy and how you fit in with the overall management of the collection. And you will go away with positive steps for responding to customer comments.
Module 2: Weeding and Promoting Your Collection (for all staff) (2 hours)
Want to know about the tools that will assist you in managing your collection? This session will provide you with an introduction for weeding by condition and utilizing basic reports from Carl-X and collectionHQ that will help you weed your collection. You’ll also discover how to utilize tools to help you promote your collection.
Library Managers- When it comes to your library collection, the Library Manager is in the driver's seat. This class will provide a road map as you make decisions in your unique role. You will learn best practices for coordinating the work of your staff in maintaining the collection and strategies for completing future, long-range collection planning.
As Access and Engagement Managers, teamwork is vital to maintaining the library collection. You will learn best practices in leading your staff to complete collection tasks and strategies for collaborating with each other when Access and Engagement collection tasks overlap.
Driver Safety Awareness (REQ)
Current MLS Online Courses
We have many online courses available! From Active Shooters to Cybersecurity, we have many courses that are designed to make the Metropolitan library System a safe, healthy, and professional place to work. Open the link below to open our current course catalog!
https://my.metrolibrary.info/drupal/sites/default/files/2019%20Online%20...
Summer reading training is on the way.
Workshops coming soon! All new staff members hired between July 1, 2018, to present will be required to attend the 1.5 to 2-hour workshop. Additionally, all AM and EM will be required to attend. More to come and enrollment with be through EduBrite.
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