Learning Retrospectives Archive
Submitted by kbauman on Fri, 06/29/2012 - 16:42
As the chair of the Library Leadership and Management Association (LLAMA) Mentoring Committee, I had several events to attend. The LLAMA President’s theme for the year has been all about mentoring and one of the events I needed to attend was the LLAMA President’s program entitled “Leading at all levels”. The presenter was Heather Krasna is a career services professional and author of Jobs That Matter, which we own in MLS. Her website is: heatherkrasna.com/LLAMA.html and she has an outline from her presentation as well as the PowerPoint she used on that page.
Heather was easy to listen to and she had quite a bit of ideas for helping figure out what type of job you’d like to do as well as tips on how to network. She began by telling us to take charge of our careers while mentoring others.
Submitted by sschrank on Fri, 06/29/2012 - 13:27
Each year as an executive board member of the Learning Round Table of ALA we meet throughout the year to plan and execute pre-conference and conference programs at the ALA Annual Conference designed to help library professionals learn more about staff learning and development. This past year our round table worked to take advantage of our conference location by contracting with the Disney Institute to conduct their “Disney Approach to Quality Service” as a pre-conference event for ALA attendees.
The session was held at the Disneyland Hotel right next to the Disneyland Park, with ninety-six participants. Based on Disney’s definition of quality service, “Exceed our guests’ expectations and pay attention to every detail of the delivery,” the two speakers shared the philosophies and daily practices that have made the Disney approach one many other organizations have tried to emulate. Focusing on understanding the guest, Disney uses four compass points – Needs, Wants, Emotions, and Stereotypes – to guide their business and decision-making processes.
