If a library returns an item and it says “hold send to NW” will staff route the item to NW and NW will return the item and attach the hold label?

NO. We will use the same process we use now. The library/location with the item will place the hold label and route to the pickup branch. When the item is received, the branch will “return” the item to activate the ‘received – place on hold shelf’ status. When this is done, the customer will qualify to receive a text message notification if they have signed up for this notification method.