Claims Returned Items on Customer Record

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When an item is "Claimed Returned" it will show up on the Claims Returned List (#60) report for searching for six weeks. After that, the item status goes to lost and the customer is sent an End of Claimed Cycle notice telling him/her that the material was not found and he/she now owes for it.  When there is a lost item on a customer's record it automatically triggers a threshold (with one override for a circulation transaction) and the customer will need to pay for the item to bring the account back into Good status.

Items that have been claimed returned or claimed neverhad will appear on the appropriate lists at day 1, 8, 22, 29, 43, and 50.  These reports (#60 & #62) need to be run every day (along with #61-Tracer) to ensure the items are being properly located.

 

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