Home / Public Services Managers Minutes - April 13, 2023

Public Services Managers Minutes - April 13, 2023

Submitted by abigail.stout on Fri, 04/14/2023 - 11:33
Meeting Date / Time: 
Thursday, April 13, 2023 - 1:30pm
Meeting Location: 
All Locations
Attendees: 
Tricia Andrews, PSA; Rondia Banks, BE; Brandon Beckham, AL; Erin Bedford, PSA; LaVetta Dent, PSA; Risa Jensen-Jones, PSA; Paula Joseph-Johnson, CLs; Paula Level, RE; Todd Podzemny, SO; Tracie Randolph, DC; Mark Schuster, PSA; Tim Spindle, CIS; Chris Stofel, CH; Abigail Stout, VI; George Tocco, BI; Randy Wayland, MC; Jason Wiggins, DN
Guests: 
Guests (Metro): Donna Durbin, WA; Samuel Garcia, NW; Angel Suhrstedt, MaC ; Guests (Department of Rehabilitative Services): Magan Rowan, Assistive Technology Specialist; Cheryl Snow, Programs Manager
Absent: 
None

Facilitator: LaVetta Dent, PSA

Minutes: Abigail Stout, VI

Reviewers: Todd Podzemny, SO

Purpose: To discuss and make recommendations and decisions on issues having system wide impact on library operations.

Core Values and Ground Rules:

  • Start and finish on time (Respect)
  • Respect confidentiality (Respect & Integrity)
  • Raise your virtual “hand” and wait to be called on before speaking in Zoom meetings. (Respect & Innovation)
  • Be present and engaged (Respect & Integrity)
  • Ask questions and raise issues in the meeting (Integrity & Innovation)
  • Be respectful of others’ contributions (People First & EDI)

 

Agenda

1:30

Welcome & Introductions

 

1:35

Presentation - OKDRS (Magan Rowan & Cheryl Snow)

  • Summary: The group heard a presentation by representatives from the Oklahoma Department of Rehabilitative Services about serving guests with visual impairment.  The presentation covered:
  • Background/misconceptions about visual impairment.
  • Data and statistics about visual impairments in Oklahoma.
  • Device/Technology/Software solutions to help guests with visual impairments.
  • Etiquette about serving guests with visual impairments.

 

3:00

Break

 

3:05

“Happy Notes”

  • Happy notes were shared throughout the group.

 

3:10

 

 

 

 

 

Guest Experiences Update- Mark Schuster, PSA

  • Summary: Mark shared reminders about GX 1.0 training with the PSM group.
  • Locations should add GX training dates to the spreadsheet.
  • If you have your dates scheduled, please invite Larry, who will aim to attend as many sessions as possible.
  • Recommend attending a session before your library leads a session for awareness.
  • If a staff member misses the training, the LM can present content during a 1:1 session.
     

DHS update- Mark Schuster, PSA

  • Summary: Mark shared updates related to the DHS Embedded Worker program and general DHS services with the PSM group.
  • Working on updated MOU to expand the embedded worker service at Metro. 
  • Expanded their call answering/intake program - previously only 90 staff answered and did preliminary interviews.  Now anyone that answers the phone can assist the person on the other line (600 people); vital tool to assist in the moment.

 

3:20

Outreach & Engagement update- Kimberly Boldt, OES

  • Summary: Kimberly shared updates from OES, including:
  • Budgeting (underway)
  • Summer Reading reminders
  • Metro is exploring participating in the Book Rich Environment program through the public housing authority. 

 

3:30

Policy & Procedures Feedback- Risa Jensen-Jones, PSA

  • Summary: Risa led the group through a discussion about recently shared updates to policies & procedures.
  • Reminder - meeting room reservations are open records and subject to FOIA. 
  • Next Steps: PSLT will review all P&P updates with Larry.  Then they will need to be shared with and approved by the Commission Public Services Committee.  Finally, they will need to be shared with and approved by the full Commission.
     

3:40

Voices & Votes Grant- Rondia Banks, BE

  • Summary: Rondia shared an update about the process of applying for a Smithsonian traveling exhibit grant.

 

3:45

Location Sharing

  • Summary: Locations shared updates about hiring, programming, outreach, etc.

 

4:00
  • Adjourn

 

 

Next Meeting: May 11th at The Village Library

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