Public Services Managers Minutes - June 09, 2022

‘Happy Notes’-Managers shared positive things that had occurred recently.

‘Breaking News’-

Background/Updates/Discussions/Decisions:

• We received a complaint about a teenager being able to checkout a Chromebook. If you do receive any complaints, please let them know that we do not limit checkouts. If the parent would like to limit what their child checks out that is up to them, but they will need to be present to monitor that.
• The Assistant Library Manager position will be posted soon. The current draft of the job description will be sent out to PSM’s and receive any last feedback.
• We had a complaint about a transgender person using what was perceived as the incorrect restroom. We will not police the bathrooms other than normal policy violations.

Takeaway: We do not police the bathrooms other than normal policy violations.

Shelving Training Updates (Tricia):

Background/Updates/Discussions/Decisions: Staff are excited about the changes coming to the training. Trying to continue to make the overall training easier ​to focus on retention and making sure that guests can find materials easily. We are also reducing the number of items that need to be shelved to 20 in Adult Fiction, 20 in Adult Non-Fiction, 20 in Children's Fiction, and 20 in Children's Nonfiction for testing. ​We will not be testing DVDs and CDs. We are now able to start getting volunteers to being able to shelve.

Action Items: June 20^th the library scavenger hunt needs to be done and uploaded to the LMT SharePoint ​as well as update the local shelving order guide currently on the AM SharePoint.

July Meeting Updates/Location (Mark):

Background/Updates/Discussions/Decisions: We are looking to schedule the meeting for three hours and reserved a meeting room at Pivot. Where we will have an abbreviated meeting then a tour of the building. The last part of the meeting will be at the service center to receive a tour and see the new sorter machine.

Building Comments (Lavetta): During break the managers toured the library. Comments were all positive over the space.

Unexpected Closure P&P Discussion (Mark):

Background/Updates/Discussions/Decisions: The policy has been in review over what should be done during facility closures. One change is looking at changing the policy from closing and not reopening the library 3 hours before closing to 1 hour before regular closing time. We also want to prioritize finishing your shift at a different location instead of going home. The group discussed the range of heat and coldness in the library and expectation of how much time spent working before closing the facility.

Meeting Room Payment Pending Procedures (Tim):

Background/Updates/Discussions/Decisions: Incidents have occurred where the documentation of the payment was not fully completed. Please remind staff they need to email a manager or CIS to document date, amount paid and checkout number.

OES Updates (Kimberly): OES is looking to assess our programming further to better plan out programming in the future. If anyone is interested in helping with this, please contact OES for further information.

The kiosk is still experiencing delays in service as we have had a challenging time having enough staff to run it fully.

Kimberly also volunteered herself and the new administration specialist to help in any way possible for larger local programs. The new administration specialist will also take over the scheduling of the Spoticus suit and managing the outreach calendar.

Please let Kimberly know if you need help speaking about complaints on Pride.

Location Sharing: Managers shared various activities that their locations are working on currently.

Risa shared about Edmond 2 building, where we will be connecting with the YMCA and sharing the same building. YMCA shared current services offered that overlap with ours already. Looking to be open in 2025. There is also interest in adding another kiosk in Edmond to alleviate stress on other locations.