Public Services Managers Minutes - March 11, 2021

Welcome (Risa Jensen-Jones): Risa called the meeting to order and introduced our guest, Kimberly Boldt, the new Director of Outreach and Engagement Services. Kimberly gave a little of her recent Milwaukee background in Public Services and invited us to reach out to connect with her with questions. Managers introduced themselves to Kimberly.

Internal Notes Field on Library Market (Tim Spindle): Please utilize Internal Notes Field to provide Contact Name, Zoom Link, and contents of Make & Takes as it helps CIS interface with customers. Library Market will be updating their View on Facebook Button to make it more prominent.

• Action Item: Go into current programs and update these fields, where possible; utilize moving forward.

Spring Weather Preparedness (Mark Schuster): Review SH 611 and 611.1; update Emergency Kits with current documents, schedules, and fresh batteries, water, etc.; print off Not a Public Storm Shelter signs.

• Action Item: All things discussed above are action items to be done.

Disinfectant Refilling (LaVetta Dent): After Safety Committee review, we are staying with Terminator which should be a light green dilution and preferably left to dry for a minute.

• Action Item: Let your RD and MTC know if refilling is not being done or the dilution seems incorrect.

Conferences (Risa Jensen-Jones): There is still money available for conferences this year as well as $75 reimbursement for a professional membership. Many of the conferences will have virtual components. If you or a staff member will be attending a conference this spring, the Outside Commitment Form will be uploaded to the RTO until there is a receipt or invoice to attach to it. Erin sent out an email to help with FY22 Conference Budgeting. If attending conferences, only hotels are acceptable accommodations for liability insurance purposes.

Shelving Training Feedback (Tricia Andrews): Tricia reads all forms of feedback that come to her regarding Access. The Shelving Order Guide is a living document which makes continued feedback essential. Rise presentations in Edubrite do not keep track, so make a note to complete a section and then use the Table of Contents to resume in the proper place. New Shelving Guide goes live March 25^th.

• Action Item: Make sure any employee working through Shelving Basics completes the knowledge check by March 24^th or they will have to start over. This is due to the update to the Shelving Guide as the information in the presentation will be updated as well. Note too that the Shelving 101 target date is March 21^st.

Budgets (Risa Jensen-Jones): Things we will be considering as we budget for next year are:

1. We are starting with the assumption that there will be no increase in ad valorem so the budget will remain flat.
2. Going fine-free may create up to a $250,000 change in revenue.
3. We haven’t spent our current FY21 budget so will have a bigger lapse to cushion some economic issues.
4. FY23 might see a larger impact.
5. Could affect positions, rearrangements, and travel.
6. Refreshment budget will now include bottled water usage for programming and interviews, so account for it.
7. Curbside will continue and make & take may need to be built into budgets.

• Action Items: Take into consideration your bottled water usage when requesting your Refreshments budget as it will come from that line item this coming year. Additionally, budget for Make & Take kits if you anticipate the continued expectation. Mileage may be impacted so make note of committee obligations for all staff who may be called to attend meetings.

PITS Reminder (Erin Bedford): Other should be a criterion we rarely use for our PITS incident reports. If it has been used for Masking issues, please go back as far as July 2020 and remove Other and utilize Failure to Comply or Not following local laws. Please continue to fill out all parts of the customer information, remain factual in descriptions without assigning medical conditions. Describe behaviors.

• Action Item: Review as far back as July 1, 2020 for Other as the only Rule of Conduct violation and select either Failure to comply with a reasonable staff request or Not complying with local, city, state, etc.

Core Values Learning Sharing (Risa Jensen-Jones): We were encouraged to share what we are doing/learning/sharing regarding the Core Value Learning Paths. Multiple of us discussed outside materials we have been reading, listening to and interacting with to further our work on Core Values. LaVetta compiled a list of the resources if anyone is interested in knowing what others are reading.

How to Structure Breakout Rooms:  The RDs and Chris Kennedy are soliciting feedback and suggestions about how to structure the breakout rooms library managers requested for more interaction with one another in a less structured setting as a substitution for the informal visiting we get on breaks, as well as before and after meetings. A pool of topics submitted by us, putting someone in charge of the room, utilizing icebreakers and/or a shared question were all suggestions. Smaller numbers of individuals in the groups seemed to be a preference.

Location Sharing: All locations and departments shared local news and happenings.