Outcome Workgroup: Literacy
To create a systemwide engagement framework of programs and services to achieve the Literacy outcome.
Location:
Engagement & Program Services
Objectives, Outcomes and Success Measures:
Goals
- To deliver innovative, engaging, outcome-based services and programs that reflect and meet customer and community needs
- To provide an avenue for program/service generation by frontline engagement staff
- To ensure the quality and diversity of engagement programs and services by focusing systemwide initiatives in key areas
- To improve efficiency and effectiveness by leveraging our resources
- To provide equal access and consistent customer experiences across locations by establishing clear expectations for engagement programs and services
- To facilitate the sharing of ideas, resources and best practices
Timeline:
| Date (Month) | Date (Year) | Objective |
|---|---|---|
| September | 2018 | External Resource Audit |
| September | 2018 | Define Incremental Outcomes |
| September | 2018 | Current Services and Programs Evaluation |
| October | 2018 | Program/Service Recommendations |
| October | 2018 | Proposal with Findings and Prioritization |
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