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Outcome Steering Committee

To support the development of a systemwide engagement framework of programs and services to achieve the six outcomes and create a collective impact to make our communities smarter one person at a time.

Objectives, Outcomes and Success Measures: 

Goals

  • To ensure that programs and services offered by MLS are innovative, engaging, outcome-based and that they reflect and meet customer and community needs
  • To provide an avenue for program/service generation by frontline engagement staff
  • To ensure the quality and diversity of engagement programs and services by focusing systemwide initiatives in key areas
  • To improve efficiency and effectiveness by leveraging our resources
  • To provide equal access and consistent customer experiences across locations by establishing clear expectations for engagement programs and services
  • To facilitate the sharing of ideas, resources and best practices
Timeline: 
Date (Month)Date (Year)Objective
August2018Kick-Off Meeting
September2018Progress Reports
October2018Progress Reports
October2018Approval of Proposals / Formulation of Next Steps
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