Home / Public Services Managers Minutes - June 11, 2020

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Public Services Managers Minutes - June 11, 2020

Submitted by paula.joseph-johnson on Tue, 07/07/2020 - 16:31
Meeting Date / Time: 
Thursday, June 11, 2020 - 1:30pm
Meeting Location: 
Virtual (MS Teams or Zoom)
Attendees: 
Tricia Andrews (Access), Rondia Banks (BE), Barbara Beasley (ED), Brandon Beckham (AL), Erin Bedford (PSA), Lindsey Bryan (BI), LaVetta Dent (PSA), Kimberly Francisco (RE), Paula Joseph-Johnson (CL), Chris Kennedy (PSA), Todd Podzemny (SO), Risa Sargent (PSA), Tim Spindle (CIS), Chris Stofel (CH), Angel Suhrstedt (DC), Nicole Sump-Crethar (NW), Courtney Taddonio (DN), Randy Wayland (MC), Jason Wiggins (VI)
Absent: 
Mark Schuster (PSA)

Purpose: To discuss and make recommendations and decisions on issues having system wide impact on library operations.

Ground Rules:

  • Everyone participates 
  • Be present and focused 
  • Start and finish on time 
  • Speak up and ask questions  
  • Raise issues in the meeting 
  • Respect confidentiality 
  • Be respectful of others’ opinions and time 
  • Notetaker comes prepared and coordinates with review team to ensure accuracy and that action and future planning items are clearly noted

 

Attendees: Tricia Andrews (Access), Rondia Banks (BE), Barbara Beasley (ED), Brandon Beckham (AL), Erin Bedford (PSA), Lindsey Bryan (BI), LaVetta Dent (PSA), Kimberly Francisco (RE), Paula Joseph-Johnson (CL), Chris Kennedy (PSA), Todd Podzemny (SO), Risa Sargent (PSA), Tim Spindle (CIS), Chris Stofel (CH), Angel Suhrstedt (DC), Nicole Sump-Crethar (NW), Courtney Taddonio (DN), Randy Wayland (MC), Jason Wiggins (VI).

Absent: Mark Schuster (PSA)

Reviewers: Chris Stofel (CH), Angel Suhrstedt (DC)

Minutes: Paula Joseph-Johnson (CL)

 

  • Welcome & Introductions - Welcome to Nicole Sump-Crethar (NW)
    • Library Manager introductions
  • Phase 2 Feedback - how are things going?
    • Curbside
      • Locations shared challenges and successes with offering curbside services in Phase 2.  Locations are reporting success at making the process work for their unique local structure, although it has been challenging in some cases to maintain the service while adding computer sessions. 
    • Bonus Bags
      • Discussion was had about Bonus Bags in Phase 2 – the consensus was to leave the process as-is for now.
    • Other feedback
      • Customer mask use varies by location. 
      • Increased demand from customers to be allowed to enter library to browse, pick up holds, etc. 
  • Access Workshops (Tricia) - Access training workshops will be offered virtually.  The priority will be to allow staff who enrolled prior to the closure to complete the training, then will open to general staff.  An extra week will be added between sessions in order to complete homework assignments and alleviate scheduling pressure around pre-work, checklists, etc. 
  • Customer Account Information (Risa) – Discussion was had about when to talk to customers about the status (fines, fees, blocks, etc.) of their accounts during the phased reopening.  Every interaction with a customer is an opportunity to share account updates – avoiding these conversations now can lead to increased confusion later.  Scripting would be helpful. 
  • Curbside Slips – Make sure the slips are either in customer bag or shredded.  Placing it in the bag shows the customer we have not kept any sensitive information and places the onus for disposal on them. 
  • Phone Messages (Chris) – IT can change local phone messages to meet individual library needs.  These messages can be updated weekly.  Each message must be recorded individually. 
  • Phase 3 – Discussion and a brainstorming activity about Phase 3 were held.  Various ideas were presented for services that could potentially be added.  The tentative date for implementing Phase 3 is the end of June.  Chris will share feedback and suggestions with Leadership Team. 
  • Virtual Programming and Telework – Discussion was had about the appropriate length of time for staff to spend creating, prepping, and presenting a virtual program from home.  The consensus was that four hours is sufficient.
  • Volunteer Manuals (Erin) – Locations should share local volunteer manuals with the RD group to review for consistency. 
  • OPAC timeout (Risa) – The latest CarlX upgrade included the opportunity to change how fast customer would be signed out of OPAC when accessed in building.  Following discussion, timeout will be changed to five minutes.
  • Fines on Children’s Materials (Chris) – The Commission will be discussing a proposal to make all children’s materials fine free effective July 1.  The proposal would be retroactive and erase all existing fines on children’s accounts.  The fines will be designated by location code, and cover birth through juvenile materials.  It would not include YA materials. 
  • MeeScan (Risa) – IT is researching an app that would allow checkout of materials by customers through their phones while in proximity of the library. 
  • BE Polling Place (Chris) – BE will be a polling place for some upcoming elections, starting June 30. Should have minimal impact other than staff available to let them in.
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