Withdrawing Items When in 'Hold In Transit' Status

If you are attempting to withdraw an item and the status of the item is "Hold In Transit," meaning the item is being requested by another customer, you will need to complete the following steps the proceed:

1. Return the item.
2. When you get a BRB saying "Hold - Send to CT" you need to select 'OK'
3. Double click on the item grid.
4. Select "Who Wants"
5. Select "Cancel Hold" and for the cancel reason select 'other' and type in "Damaged item-replace hold" and uncheck patron notification.
6. A BRB will be triggered called "Holds Cancel Exception" - Select the appropriate function.
7. If you are the owing library you can now change the status of the item to 'Withdrawn' status. The item needs to be in an 'on-shelf' status before the item can be changed to 'withdrawn' status.