Do We Need to Print the Routing Label?

No. When you return an item and the BRB displays the message "Return to: NW" you need to select 'OK' and then place that item in the correct routing container. You only need to select the 'Print Receipt' when the BRB displays the message "Hold - Send to CT" which will then generate the hold label that is placed on the item. Hold labels should be placed on the item so that the customer name/card number runs up the spine of the material.