Are we going to limit the number of times a customer can place a ‘trace’?

YES! In CARL*X there are two options: CLAIMS RETURN and CLAIMS NEVERHAD. Claims returned should only be used after staff have checked the shelf for the item or called another library to check their shelf for the item. If the item is not located, inform the customer that you can initiate a search for the item, but he/she is only allowed three search instances in a calendar year. A claims neverhad is similar to our permanent tracer and should only be used in rare instances. Both the claims returned and claims neverhad remove the item from the customer’s record, but keep record of these operations in their CLAIMS HISTORY. Remember, they only get 3 of these combined in one year – after that their card will be HARD BLOCKED and the customer can have only one override by an employee to complete a circulation transaction (does not allow the use of online services or public computers). NOTE: Library Managers will have the ability to reset the override, but will be done on a very limited basis.