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Personal Customer Connection

Submitted by jballou on Wed, 12/12/2012 - 13:30

Northwest staff will routinely offer personal business cards to customers to offer follow-up assistance with research, e-readers, library programs, meeting and study rooms, or recreational reading.

Strategic Plan Reponses/Goals: 
Ensure a Welcoming Experience: Visitors are welcomed into an atmosphere of hospitality, exemplary service, and friendly interaction.
Date: 
Monday, October 1, 2012
Location: 
Northwest Library
Updates: 
Northwest managers, librarians, associate librarians, event coordinator, circulation clerks, and pc specialists all have business cards to give to customers. A divided business card box containing each person's business cards is kept at the info desk to make them readily available. Cards are given to customers who might want to follow up with additional questions or feedback regarding interactions they have had with the staff. They are also given to customers needing to make contact with a particular staff member.
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