Home / Provide Amazing Customer Service

Provide Amazing Customer Service

Submitted by mkellogg on Tue, 12/11/2012 - 15:25
  • Recommit as a staff to the MLS Service Principles.
  • Keep the 5 main points from the MLS Customer Service Philosophy forefront (The Olympics of Customer Service).
  • Coach, counsel and train staff as needed - ONGOING.
  • Solicit “secret shoppers” to put our service to the test.
  • Assess current library programs in terms of how well they serve the customer according to the latest demographic data and modify as needed
Strategic Plan Reponses/Goals: 
Ensure a Welcoming Experience: Visitors are welcomed into an atmosphere of hospitality, exemplary service, and friendly interaction.
Date: 
Monday, October 1, 2012
Location: 
Edmond Library
Site Feedback