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Using Service Principles

Submitted by jhausburg on Tue, 12/11/2012 - 14:35

Staff at the Capitol Hill Library is dedicated to ensuring our visitors feel welcomed from the moment they walk in the door to the moment they leave.

  • 1/13: Our reserve self-pickup station becomes fully operational. Staff members walk customers through the new process, demonstrating use of the self check-out computer as well.
Strategic Plan Reponses/Goals: 
Ensure a Welcoming Experience: Visitors are welcomed into an atmosphere of hospitality, exemplary service, and friendly interaction.
Date: 
Monday, October 1, 2012
Location: 
Capitol Hill Library
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