When a library customer is printing from the public computers, he
is asked to enter a User ID to send his print job to the printer.
When he goes to the printer computer to release his print job, he is
asked to enter his Library Card #.
To be more consistent and ease the printing process, it would be helpful
to change our public computer print screen to ask for a Library Card #,
instead of a User ID. Often a confused customer will enter his initials,
reservation code, or other word for his User ID. Then he has trouble
retrieving the print job without assistance from the staff.
I would appreciate your consideration on this topic, in order to make the
printing for the public more user-friendly.
Thank you.
Karen Litteral, WA
Yes. This would be great to have the same terminology on both screens. Often people think of their email username or their reservation code. It would really help out.
Hey Karen!
Thanks so much for taking the time to send in this suggestion. At this time, the Tech Support committee is only receiving Tech Suggestions via their email address: [email protected] and Tech Concerns for more immediate concerns at: [email protected] (or you can use the Email Committee button and it will get sent to them).
We have gone ahead and sent your suggestion to this email address for their review at the July 24th, 2012 committee meeting.
There may be a way in the future to send in requests similar to the forum, but at this time the committee has not made the decision to go in this direction. Tech Support will keep staff informed if they move in this direction.
Again, thank you for the suggestion!