Skip to main content
Search form
About
Commission
Current Commission Packet
Commission Packet Archive (01/02-06/17)
Commission Packet Archive (01/2016-present)
Commission Directory
Commission Calendar
Committees
Advisory Council
Collection Services
Communication Cabinet
Outreach & Engagement Services
Adult Services
Children's Services
Summer Reading Steering Committee
Teen Services
Executive Council
Operations
Public Services
Access Services
Circulation Forum
Public Services Managers
Safety Committee
X-Change
Policies & Procedures
View All Policies
Strategic Plan
Previous Strategic Plans
MLS Philosophies
Staff
Welcome to the MLS
MLS Staff Directory
Staff Salutes
Submit a Salute
Department Staff Salutes
Library Staff Salutes
Security Guard Directory
Forum
Staff Association
Champions
HUM
Benefits
Disability/Long-Term Care
Life Insurance
Medical/Dental/Prescription
Vision Plan
Flexible Benefits
Wellness Works
FMLA
Leave
Retirement
Employee Assistance Program (EAP)
YMCA Membership
Travel Assistance
Public Service Loan Forgiveness (PSLF)
Scholarships
Benefits Forms & Documents
Contact Benefits
Benefits FAQs
Emergency Information
Employment Notices
HIPAA
Unexpected Closure
Internal Job Postings
Job Descriptions
MLS Staff Directory
Safety
Safety Committee
Safety Forms & Documents
Safety Manual
Workers' Compensation
News
Executive Director Updates
Internal Press Releases
Conference Blogs
Librarian Links Articles
Library Updates
MLS News
Publications & Newsletters
Commission Packet
info Magazine
Service Principle Newsletter
ShelfLife
Training Times
Images
Videos
Tags
Departments
Public Services
Access Services
Documents
Forms
System Outcomes
Business Office
Accounting Software Login
Documents & Forms
Martus (Budget Software)
Collection Services and Development
Assistance Available
Documents & Forms
ILLiad
Meeting Minutes
Newspaper Finder
Collection Processing Supplies
Collection Development Staff Responsibilities
Collection Philosophy
Materials Policies & Procedures
Construction
Capital Projects
Photos
Renovations
Videos
Development
Documents & Forms
Supervisors of Volunteers
Supportmls.org
Volunteer Recognition Supplies
Outreach & Engagement Services
1,000 Books Before Kindergarten
Background Checks
System Outcomes
Engagement Supervisors Cabinet
Adult Services
Meeting Minutes
Children's Services
Meeting Minutes
Teen Services
Meeting Minutes
Outcome-Based Planning & Evaluation
Program Planning Workflow and Toolkit
Lending Library
Programming
Themed Storytime Kits
Performing Artist Index
Supplies
Giveaway Books
Information Technology
Learning and Development
MetroU LMS
Course Catalog
Learning Paths
Learning & Development Toolkits
How-Tos
Forms & Documents
Staff Day Planning Committee
Training Calendar
Required System Training
Training Times Newsletter
Training Times Archive (Blog Format)
Maintenance
Documents & Forms
Supplies
Maintenance Request
Communications
Canva Help
Canva Templates
COM Photographer Request Form
COM Print Request Form
COM Project Request Form
COM Social Media Request Form
COM Supply Catalog
COM TV Display Request Form
COM Written Translation Request
Downloads/Printables
Media Guidelines
Marketing Gallery
Marketing Templates
Planning
Data Request
Documents & Forms
Reports & Statistics
Security
Security Guard Directory
Help
Email
CARL (ILS)
Digital collections
Intranet
Collection Services Assistance Available
Metrolibrary.org (LibraryMarket)
Resources
Barred and Banned
Budget
Calendars & Schedules
Database Trials
Documents
Forms
Newspaper Finder
Income Tax Resources
Program Planning Workflow and Toolkit
Projects
ROCV (Rules of Conduct Violation)
Reports & Statistics
Safe Place
Self Care
Supplies
System Outcomes
Tailored Titles
Voter Registration Form
Taxonomy Search
Pilots
Pilot Project Finalists
Pilot Project Updates
Aspen
Winter Reading
Logins
MyMetrolibrary
Email & Calendar
Metro Service Portal
Beanstack (Reading Programs)
CARL.Connect
Edelweiss
Flex Account
GX Sharepoint
HealthSmart
Intacct (Accounting)
ILLiad Login
LibraryAware
MaxCare
Martus (Budget Software)
Metrolibrary.org (LibraryMarket)
MetroPITS
MetroU
Paycom - Employee
Paycom - Supervisor
Samaritan - Volunteer Software
Schedule Anywhere
Tableau
Teamwork (replaced Basecamp)
Wellness Works
Home
/
The Five Languages of Apology in the Workplace
The Five Languages of Apology in the Workplace
Submitted by
admin
on Thu, 10/27/2011 - 16:12
Document:
The Five Languages of Apology in the Workplace
Daily Link:
7. I L.E.A.R.N. to Wow the Customer
Site Feedback
