In September I send out a MS Form to gather staff input in phone number defaults in CARL. As a reminder, with the addition of the "572" area code, a question was proposed to change the default area code in CARL to be blank (instead of “405-“). Additionally, CARL is very specific on how it searches for phone numbers. It will only bring back results if the format matches exactly. If the phone number is searched as "405-606-3863" but entered on the account as "(405) 606-3863", then the account WILL NOT be listed in the search results (and vice versa).

Thank you to everyone who participated in the phone number defaults in CARL MS Form in September. We had great participation. Due to the responses, staff are overwhelmingly in favor of removing the “405” default in the phone number field and standardizing entering phone numbers using dashes.

On Tuesday, October 12, TLC will remove the “405-“ phone number default in CARL. Staff will need to enter phone numbers with the area code placing dashes between the numbers. The phone number format should read: 405-606-3863. Existing phone numbers will not be affected. Access Manual #1 and the Account Formatting Best Practices will be updated the morning of October 12.

Please let me know if there are any questions.