In the past when we have had tornadoes in our communities, the Metropolitan Library System has forgiven tornado lost and damaged materials that were not compensated by a customer's insurance. We will again do this.

Here's what to do when a customer states that the materials were damaged or lost in the tornado:

1. Request that the customer submit a claim to his/her insurance. 
2. For lost materials place a temporary tracer until the customer can check with insurance and get a response.
3. For materials brought in damaged, code them damaged and hold until the customer can check with his/her insurance.
4. Just work with the customer.  If insurance will not pay, we will write off the loss.

Please do your best to ease the customers' minds. Take their word when they say the insurance won't pay. We don't need any formal insurance statements to verify the losses.