HelpNow recently updated to include live assistance for the Free Application for Federal Student Aid (FAFSA). Live FAFSA tutors will be available Mon-Thu from 1PM-10PM* to help both students and parents with completing the FAFSA application.Tutors will be able to assist users at any stage of the application.
On the HelpNow homepage [1], you will see a Featured Service section. Upon entering this section, you will be able to connect with a live FAFSA tutor.
We will promote this new feature of HelpNow to customers in the fall as students and parents start to fill out the application for the 2021-2022 school year.
If you’re unfamiliar with HelpNow or any of our other Brainfuse products check out the recorded webinar and some quick overview videos in Edubrite here [2] (you will be prompted to login).
*note: FAFSA help is available in a slightly different time frame than regular live tutoring which is available every day from 2PM-11PM
Links:
[1] http://metrolibrary.org/helpnow
[2] https://metrolibrary.edubrite.com/site/program.do?dispatch=showCourseSession&id=66994267-dedc-11e9-b1f7-0cc47a3505aa
[3] https://my.metrolibrary.info/drupal/tags/databases
[4] https://my.metrolibrary.info/drupal/tags/eresources