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HelpNow Update-FAFSA Assistance

Submitted by kristine.magers on Thu, 07/30/2020 - 16:55

HelpNow recently updated to include live assistance for the Free Application for Federal Student Aid (FAFSA). Live FAFSA tutors will be available Mon-Thu from 1PM-10PM* to help both students and parents with completing the FAFSA application.Tutors will be able to assist users at any stage of the application. 

On the HelpNow homepage [1], you will see a Featured Service section. Upon entering this section, you will be able to connect with a live FAFSA tutor. 

We will promote this new feature of HelpNow to customers in the fall as students and parents start to fill out the application for the 2021-2022 school year. 

If you’re unfamiliar with HelpNow or any of our other Brainfuse products check out the recorded webinar and some quick overview videos in Edubrite here [2] (you will be prompted to login). 

*note: FAFSA help is available in a slightly different time frame than regular live tutoring which is available every day from 2PM-11PM

Tags: 
Databases [3], eResources [4]

Links:
[1] http://metrolibrary.org/helpnow
[2] https://metrolibrary.edubrite.com/site/program.do?dispatch=showCourseSession&id=66994267-dedc-11e9-b1f7-0cc47a3505aa
[3] https://my.metrolibrary.info/drupal/tags/databases
[4] https://my.metrolibrary.info/drupal/tags/eresources