Schedules: Discussion about what kinds of schedules to adhere to across the system.  Operational needs are the priority for setting schedule.  The earliest start time for departments who don’t have an outstanding need (such as MTC, SEC, etc.), will be 7:30 AM, and the earliest “closing” time for departments will be 4:30.  Based upon staffing levels and need, departments may open as late as 8 AM, and/or stay open until 5PM.  Once settled by department, hours will be posted on the Intranet.  Each department will set a voicemail that indicates hours using standard language to be determined by MaC. 

Front-line staff should not enter the buildings prior than 15-minutes before the start of their shift (7:45 for an 8AM shift, etc.).

Addendum 3/20/19 (Mark Schuster) - The background for the decision about staff access to the buildings is that Security, MTC, IT, etc., strive to be in the building before the earliest staff arrival to be ready to assist staff both at DN and across the system.  These situations are not using our resources to put customers (both internal and external) first, based on our standard operational hours.  Standardizing departmental and staff access will streamline and clarify the scheduling needs of these supporting departments.    

Computer Access during bans, etc.: Currently banned customers have access to online resources and public computers.  Different services use different types of authentication, but efforts will be made toward being able to restrict access to computers and online resources for banned customers.  It may not be possible to separate banned from over threshold.  Anne will determine what computer and resource restrictions are possible in general, and if the distinction between banned and over threshold is possible.   

Organizational Culture: Discussion was had about the organizational culture and potential different approaches to sharing impactful information with the Commission.