Trace

Search by YYYY-MM-DD

Handling items missing from your Hold Shelf

Apparently there has been concern expressed about the quantity of holds that are not found on the holds expired (#80) report as well as confusion on what how to process them.  The concern with missing holds increased when we began having reserves available for self pickup and has intensified with the changes in ILS software.  Contributing factors may include:

**UPDATED** How to Place a TRACE

If an item is not on the shelf when completing your router list each morning, please look for it at your location for at least a couple of days - It may be in another spot and hasn't made it to the shelf yet.  If you are still unable to locate the item, you will need to place a TRACE on that item (and not missing).  Staff will need to go into Item Maintenance and place each nonlocated items on TRACE using your Library's card (e.g.

Subscribe to Trace
Site Feedback