Interlibrary Loan
Randy, SO, stated since ILL items are now added to the customer’s card and the paper trail is no longer as important, the items can be returned to any library before being returned to the ILL office.
To minimize the removal of ILL labels from items found in the book drop, staff may inform customers that ILL books are obtained through different processes than reserves and to stress the importance of leaving labels on items. In the event when ILL items from other libraries are retrieved from book drops, staff may contact the ILL office to verify items.
When ILL items are received by customers, some libraries mark the forms as received and others give the forms to customers for their records.
