Birthday

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Does the customer need to fill out a new application when completing this birthday upgrade?

Yes. When a child turns 17 they are considered an adult cardholder and become financially responsible for the items checked out on his/her card. They will need to complete a new application where he/she will sign as the account owner. The customer does not need a new card unless he/she don’t want to keep their child’s card. No fee is charged for the new card as long as they are trading in the other card.

When does the Birthday BRB display?

The BRB will display when the customer reaches his/her 17th birthday (this has been corrected in the program as it was previously set at 16).

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