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  1. Template for Daily Link #5

    Template for Daily Link #5 5. I Show Respect for the Library and Community File ...

    10/27/2011 - 16:07 - 0 comments

  2. Down the Stairs

    Down the Stairs 5. I Show Respect for the Library and Community File ...

    10/27/2011 - 16:08 - 0 comments

  3. Respect Ladder

    Respect Ladder 5. I Show Respect for the Library and Community File ...

    10/27/2011 - 16:08 - 0 comments

  4. Respect Ladder Scenarios

    Respect Ladder Scenarios 5. I Show Respect for the Library and Community File ...

    10/27/2011 - 16:08 - 0 comments

  5. Template for Daily Link #6

    Template for Daily Link #6 6. I Respond Positively When Speaking with Others File ...

    10/27/2011 - 16:09 - 0 comments

  6. Accentuate the Positive

    Accentuate the Positive 6. I Respond Positively When Speaking with Others File ...

    10/27/2011 - 16:09 - 0 comments

  7. Customer Service Humor

    Customer Service Humor 6. I Respond Positively When Speaking with Others File ...

    10/27/2011 - 16:10 - 0 comments

  8. Template for Daily Link #7

    Template for Daily Link #7 7. I L.E.A.R.N. to Wow the Customer File ...

    10/27/2011 - 16:11 - 0 comments

  9. The Five Languages of Apology in the Workplace

    The Five Languages of Apology in the Workplace 7. I L.E.A.R.N. to Wow the Customer File ...

    10/27/2011 - 16:12 - 0 comments

  10. L.E.A.R.N.

    L.E.A.R.N. 7. I L.E.A.R.N. to Wow the Customer File ...

    10/27/2011 - 16:12 - 0 comments

  11. Template for Daily Link #8

    Template for Daily Link #8 8. I Know Our Library System File ...

    10/27/2011 - 16:14 - 0 comments

  12. Answering the Customer's Questions

    Answering the Customer's Questions 8. I Know Our Library System File ...

    10/27/2011 - 16:15 - 0 comments

  13. Trivial Pursuit

    Trivial Pursuit 8. I Know Our Library System File ...

    10/27/2011 - 16:15 - 0 comments

  14. Template for Daily Link #9

    Template for Daily Link #9 9. I Anticipate Needs File ...

    10/27/2011 - 16:16 - 0 comments

  15. And How's the Weather?

    And How's the Weather? 9. I Anticipate Needs File ...

    10/27/2011 - 16:16 - 0 comments

  16. Interrupting Pirate

    Interrupting Pirate 9. I Anticipate Needs File ...

    10/27/2011 - 16:16 - 0 comments

  17. Template for Daily Link #10

    Template for Daily Link #10 10. I Act on Knowledge File ...

    10/27/2011 - 16:17 - 0 comments

  18. Intranet Quiz

    Intranet Quiz 10. I Act on Knowledge File ...

    10/27/2011 - 16:17 - 0 comments

  19. Would You Like Fries with Your Burger?

    Would You Like Fries with Your Burger? 10. I Act on Knowledge File ...

    10/27/2011 - 16:18 - 0 comments

  20. The Librarian Song

    The Librarian Song 10. I Act on Knowledge File ...

    10/27/2011 - 16:18 - 0 comments

  21. Template for Daily Link #11

    Template for Daily Link #11 11. I Welcome Every Customer File ...

    10/27/2011 - 16:22 - 0 comments

  22. Do I Know You?

    Do I Know You? 11. I Welcome Every Customer File ...

    10/27/2011 - 16:22 - 0 comments

  23. Visit a Comfortable Place

    Visit a Comfortable Place 11. I Welcome Every Customer File ...

    10/27/2011 - 16:22 - 0 comments

  24. 15/5 Scenes

    15/5 Scenes 11. I Welcome Every Customer File ...

    10/27/2011 - 16:23 - 0 comments

  25. Template for Daily Link #12

    Template for Daily Link #12 12. I Use Telephone Etiquette File ...

    10/27/2011 - 16:23 - 0 comments

  26. Oops Theater

    Oops Theater 12. I Use Telephone Etiquette File ...

    10/27/2011 - 16:24 - 0 comments

  27. Template for Daily Link #13

    Template for Daily Link #13 13. I Focus on Individual Needs File ...

    10/27/2011 - 16:25 - 0 comments

  28. Amateur Architects

    Amateur Architects 13. I Focus on Individual Needs File ...

    10/27/2011 - 16:26 - 0 comments

  29. Fawty Towers

    Fawty Towers 13. I Focus on Individual Needs File ...

    10/27/2011 - 16:26 - 0 comments

  30. Our Focus

    Our Focus 13. I Focus on Individual Needs File ...

    10/27/2011 - 16:27 - 0 comments

  31. Where the Heart Is

    Where the Heart Is 13. I Focus on Individual Needs File ...

    10/27/2011 - 16:27 - 0 comments

  32. Template for Daily Link #14

    Template for Daily Link #14 14. I Personalize the Visit File ...

    10/27/2011 - 16:28 - 0 comments

  33. Service Spoken Here

    Service Spoken Here 14. I Personalize the Visit File ...

    10/27/2011 - 16:28 - 0 comments

  34. Template for Daily Link #15

    Template for Daily Link #15 15. I Make Every Customer Feel Valued File ...

    10/27/2011 - 16:29 - 0 comments

  35. Five Pillars of Success

    Five Pillars of Success 15. I Make Every Customer Feel Valued File ...

    10/27/2011 - 16:29 - 0 comments

  36. Five Pillars of Success-Library Centered

    Five Pillars of Success-Library Centered 15. I Make Every Customer Feel Valued File ...

    10/27/2011 - 16:30 - 0 comments

  37. Remember Me?

    Remember Me? 15. I Make Every Customer Feel Valued File ...

    10/27/2011 - 16:30 - 0 comments

  38. Brain exercise: crossword puzzle

    Brain Exercise: Crossword Puzzle 15. I Make Every Customer Feel Valued File ...

    10/27/2011 - 16:30 - 0 comments

  39. Template for Daily Link #16

    Template for Daily Link #16 16. I Make Great First Impressions File ...

    10/27/2011 - 16:31 - 0 comments

  40. You Look Marvelous!

    You Look Marvelous! 16. I Make Great First Impressions File ...

    10/27/2011 - 16:31 - 0 comments

  41. Template for Daily Link #17

    Template for Daily Link #17 17. I Stay Flexible File ...

    10/27/2011 - 16:32 - 0 comments

  42. Customer Service Word Search

    Customer Service Word Search 17. I Stay Flexible File ...

    10/27/2011 - 16:33 - 0 comments

  43. Figuring Customer Service

    Figuring Customer Service 17. I Stay Flexible File ...

    10/27/2011 - 16:34 - 0 comments

  44. Let Me Tell You What I Can Do

    Let Me Tell You What I Can Do 17. I Stay Flexible File ...

    10/27/2011 - 16:34 - 0 comments

  45. Ugli Orange Case

    Ugli Orange Case 17. I Stay Flexible File ...

    10/27/2011 - 16:34 - 0 comments

  46. Template for Daily Link #18

    Template for Daily Link #18 18. I Provide Service Graciously File ...

    10/27/2011 - 16:35 - 0 comments

  47. Make It Personal

    Make It Personal 18. I Provide Service Graciously File ...

    10/27/2011 - 16:35 - 0 comments

  48. Template for Daily Link #19

    Template for Daily Link #19 19. I Do More File ...

    10/27/2011 - 16:36 - 0 comments

  49. If I Could Do Anything…

    If I Could Do Anything… 19. I Do More File ...

    10/27/2011 - 16:37 - 0 comments

  50. Mental Practice

    Mental Practice 19. I Do More File ...

    10/27/2011 - 16:37 - 0 comments

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