Ryan Dowd's De-Escalation 101 Training Available!

Ryan Dowd's Homeless De-Escalation 101 Training (1h) Available Below

Don't delay the link is only available for a limited time!

Click Here to Access [1]

What you will learn:

How your actions influence the person’s brain (and behavior!).
Four specific ways that conflict can be more challenging when you work with people who have experienced trauma.
Five de-escalating tools that you want to get right.
Video examples of how to enforce rules and deal with upset customers.

The Homeless De-Escalation Workbook is available below for download to follow along with this training.

Note: If you are unable to complete this training now, it will be accessible in the new LMS when it is launched. If you do take this training, don't forget to complete the Outside Professional Development Form [2] to reflect this on your learning transcript!

Disclaimer:

The information contained in the multimedia content and resources/handouts posted represents the views and opinions of the original creators of the content and does not necessarily represent the views, procedures or policies of the Oklahoma Metropolitan Library System. If you have questions or need clarity please contact your supervisor, Learning and Development or Human Resources.

Attachments:

Homeless De-Escalation Workbook.pdf [3]

Tags:

De-Escalation 101; Ryan Dowd; Customer Service; Respect; People First; Training; Professional Development [4]