Over the past several months, the Communication Cabinet has been reviewing the results of the Internal Communication Survey.   Below you can download the comprehensive analysis of the survey including the raw data to complete your own analysis. 

The survey report also includes:

• How to use the report with action items and reflection questions (page 4)
• Profiles on how to best communicate to different staff groups (access staff, engagement staff, department managers, etc.) (page 27)
• Recommendations to improve internal communication provided by the Communication Cabinet (page 35)

Key Takeaways from the Survey Results

Belonging and Understanding

Staff care about communications and want to be a part of the decisions so they can understand how decisions impact their day-to-day responsibilities.

Transparency, Trust and Authenticity

Transparency at the local level is high. The further away from their work location, the lower the rating. Make communications more authentic to build trust.

Communication Methods

There are multiple communication methods at the library. Email and supervisor communications rated the highest forms.

Information and Content

There's a lot of information being shared. But not all information is meaningful or complete. A lot of the "why" is missing.

If you have any questions, please add a comment below or email the Communication Cabinet [1].