Volunteering 

Metropolitan Library System (MLS) volunteers are a valued part of library resources. Volunteers are given the opportunity to have experiences that enrich their lives. In return, volunteers offer time and talents that provide the library with advocacy and enhanced service to our community. In accordance with the MLS mission, volunteers have responsibilities and expectations for conduct and behavior including, but not limited to, appropriate use of public services.  

Volunteer Responsibilities   

Volunteers do not receive financial compensation for their service contributions to MLS. Volunteers are expected to abide by the same standards as employees of MLS as follows: 

• Demonstrate MLS Core values by: 
  • Protecting the confidentiality of MLS customers, staff, and other volunteers.  
  • Working appropriately with all populations, including vulnerable populations as defined in the procedures.  
  • Supporting the decisions made by the MLS. 
  • Communicating appropriately with library supervisor to address areas of concern, support needed, feedback, or changes in volunteer status. 
  • Being reliable, punctual, accountable, trustworthy. 
  • Participating in training as assigned. 
  • Documenting hours of participation as directed.  
• Abide by the MLS Rules of Conduct [4]. 

Volunteers Can Expect  

• Opportunities to contribute alongside staff to fulfill the mission of the MLS. 
• Open and transparent communication between staff, volunteers, and to customers.  
• Appropriate placement to best match assignments with skills, abilities, and interests.  
• Proper training and a clear understanding of the duties, expectations, required skills, and scheduled time commitment.  
• Support, coaching and feedback with oversight for work.  
• Respect, courtesy, appreciation, and support from all staff. 
• Prompt and respectful resolution of any conflict or issues that arise following the Volunteer Conflict Resolution Agreement Procedures.