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Home > What responsibilities fall under Access and what responsibilities fall under Engagement?

What responsibilities fall under Access and what responsibilities fall under Engagement?

  • Access: functions that enable the use of the collections, including the general circulation functions, holds, shelving and re-shelving of materials, and collection maintenance (weeding).  This also includes directional questions, basic computer help, data gathering, displays, etc.
  • Engagement: relationship building, interreach, reference, research, readers’ advisory, programming, strategic planning, evaluation and analysis, civic participation, etc.

View New Service Model Breakdown [1]


Links:
[1] http://my.metrolibrary.info/drupal/sites/default/files/documents/Library%20Unbound%20Presentation.pdf#page=24