Natural language interface

Type of Pilot Project:

Public Service

Describe Project and Impact:

Natural language interface to Metro website, catalog, databases

Project Description and Expected Outcomes:

A natural language interface that can be embedded in a webpage, mobile app, or stand alone information kiosk. Members can enter questions in natural language and receive assistance displayed as text or as speech. The interface operates 24/7 and can answer library FAQs, direct members to appropriate parts of library website, catalog or databases.

Why should we select this project?:

Scalable, proven concept, wide variety of applications. Test engine can be programmed at low cost; avatar, text to speech can be added as desired depending on use.

Constraints, Limitations, or Dependencies:

Costs vary with type and scale of implementation. DL and IT Departments must be involved, but may have limited time.

Source of Inspiration:

Concept has been proven at a number of libraries - University of Nebraska-Lincoln, Mentor Public Library, Akron Summit County Public Library. These were created using a limited mark up language; far more powerful programming languages now exist.

Partner/Supporting Departments:

Digital Library

Information Technology

Performance Indicators:

Market Penetration

Member Retention

Environment:

Virtual

Relationship:

Hold

Experience:

TeXperiences

Cluster:

Dependables

Digitarians

Estimated Costs

Personnel:

Commodities:

Contractual (Professional Services):

Capital (Construction/Renovations):

Total:

$0.00