Tech Time

Manager Input

Manager's Decision:

Approved

Is staff available for coverage?:

Yes

Library budget available for this amount and for this target audience?:

Yes

Manager Comments:

Regarding determining success: This is a new recurring program to assist with basic tech help. We should not necessarily expect immediate outstanding attendance, but it will be important to develop a timetable on which to gauge success. That is, we should develop goals for # of questions answered, attendance, or other metrics for of success, perhaps the at 1, 3, or 6 month mark of the program. Further, it is vital that this program augment reference desk service, not replace it. Reference desk staff should recommend this program when appropriate, but it is not an excuse avoid helping a customer who is present at the desk.

Program Identification

Location:

Village Library

Date:

Tuesday, January 12, 2016

Program Time:

Start Time (hour)	Start Time (minutes)	Setup Time	End Time (hour)	End Time (minutes)	Take-Down Time
4	00	15 minutes	6	00	15 minutes

Program Details

Blurb

Would you like to use a description from the Blurb Bank?:

No, I'll create my own blurb.

Program Description:

Have a new phone or tablet and have questions about set-up or functions? Need help downloading library ebooks? Bring in your device and a friendly teen volunteer will work with you to answer basic questions. Other electronic devices and questions (such as e-mail, Internet, or Microsoft Word) are welcome as well. This program is a recurring program and is held on the 2nd and 4th Tuesdays of the month.

Primary Age Group:

Senior (ages 55+)

Additional Age Groups:

Adult

Primary Event Type:

Learning Assistance

Additional SignUp Fields

Is the location/room available?:

Yes

Internal Notes/Setup Instructions:

When inserting into SignUp, don't forget the brackets! Setup: individual tables with 2 chairs each, Tables: 6, Chairs: 12, Notes: Staff: Elisabeth Wright Presenter: , Phone: , Email: Outreach:

Type of Event:

Recurring Event

Recurring Information:

2nd and 4th Tuesdays of each month

Registration Required:

Customer & Staff Registration

Start Registration:

30 days

End Registration:

1 day

Attendees:

Max Attendees	Max Waitlist
15	15

Presenter

Will your program have a presenter?:

No presenter

Program Justification

Is a program the best way to meet the expressed need or present information?:

Yes

Does the program fit the goals of the MLS?:

Yes

How & why does this program meet the goals of the MLS?:

This program is a win-win: it provides adults (especially senior adults) with much-needed technological assistance to bridge the digital divide, while also providing local teens with volunteer hours and tutoring experience.

Which Strategic Plan Response/Goals does this program meet?:

Connect to the Online World: Our community has access to current technology and digital resources as well as trained staff to help them use the resources effectively.

Why will this program be successful?:

We have many customers, especially senior adults, who needed one-on-one tech help that librarians do not always have the time to provide.

How will success be measured/determined?:

Feedback from volunteers and participants

Program Engagement

Marketing

Is sufficient time available to have a Info Magazine Listing?:

Yes

Is sufficient time available to request MaC materials and display them for at least 2 weeks (45 days)?:

Yes

Community Engagement

How will you promote this event to the community?:

Share event in a community calendar, newsletter, or newspaper

Up-sell the event with customers (verbally or with printed Marketing pieces)

Visit a community organization to promote

What library resources and services will you connect to this program?:

Book display; database

Are volunteers needed?:

Yes

Supplies

Are supplies needed?:

No supplies are needed for this particular program.

Final Comments:

Other suggestions for the program name are welcome. This time/frequency was chosen due to meeting room constraints, particularly with tax help and tax training. If teens have down time between customers, they could help develop "Tips & Tricks" handouts for customers. Once all the details are finalized, I can recruit teen volunteers from our existing volunteers and from local schools. I'll screen them and provide training for them.

Are you ready for your supervisor to evaluate this program?:

Yes

Program Evaluation

Are you ready to evaluate your program?:

Move Forward?:

Yes, I'm ready to move on.

Move Forward?:

Yes, I'm ready to move on.

Move Forward?:

Yes, I'm ready to move on.