There are a few known issues occurring in the LS2 PAC log in for customers who have either hyphenated or last names with spaces.  Please see the examples below:

If a customer has issues logging into the LS2 PAC because of their password (last name), please have them do the following:

• Have the customer enter in their last name normally.
• If a customer has a hyphenated last name such as Smith-Jones, the password would be entered in as Smith-Jones.
• If a customer has two names within their last name (ex: St. Clair), the password would be St Clair.  Please note how the period is omitted.  
• If the password still does not work, check CARL.X to see if the last name is in one field along with the first name.  
• If customer name was entered in V-Circ with no comma separating the last name from the first name, it imported both the first and last name of the customer into the first name field.  If you encounter this issue, please correct this so that the customer may use his last name as the password into the LS2 PAC.