Over the past month we have discussed on the MyMetrolibrary forums the four responses and eight goals we are considering for our next Strategic Plan. I find it extremely beneficial and exciting to be able to hear from others on the forums and thank each person who has contributed. Based on my understanding of those discussions, the following is a draft of the responses and goals. Do you have any suggestions as we work to finalize this draft? I need to get it finalized by next week (April 16-20). Here are a few questions to consider:

1. Is the language consistent among the goals? If not, what do you suggest?
2. Is the grammar accurate and appropriate? If not, please offer corrections.
3. Does the language provide the flexibility to measure meaningful actions, stories, usage, etc? If not, what suggestions do you have?
4. Do you understand the responses and goals, as currently written, well enough to know the direction to work over the next few years? If not, which one(s) are unclear to you?
5. Any other thoughts about these goals or this process?

Draft 4/12/12

Provide Opportunities for continual learning

Goal 1: People at every age explore their interests using the variety of information at the library.

Goal 2: Libraries are centers in which users can experience civic, cultural, and community opportunities.

Ensure a Welcoming Experience

Goal 1: Atmosphere of Hospitality: Library customers are welcomed by exemplary service and friendly interaction.

Goal 2: Inviting Spaces: Library customers easily navigate physical and virtual spaces that are inviting, clean and safe, inside and out.

Know How to Find, Evaluate, and Use Information

Goal 1: The library offers expert, knowledgeable staff who receive continuous, up-to-date education and technology training

Goal 2: Staff connect all customers with library resources at every point of contact.

Connect to the Online World

Goal 1: Customers have access to current technology and digital resources as well as trained and knowledgeable staff to help them use it effectively.

Goal 2: Customers have access to a continually growing digital collection and services 24 hours a day, seven days a week.

Thank you in advance for your input, it will be great to hear from you!